By his own admission, Thomas Chacko has never been one to focus on titles. Rather, it is his approach to tasks, projects and people—an unwavering resolve based on accountability, respect and dedication toward delivering on these responsibilities as part of a unit—that paints a picture of Chacko’s mindset.
What is truly refreshing about Chacko’s attitude toward his role as vice president of operations for GoodSuite (and really any task he’s tackled during his professional career) is the gravitas he attributes to a given assignment. While many tasks and responsibilities that are performed in a given day may (for many) be considered mundane or trivial, Chacko accepts each responsibility as a “once-in-a-lifetime opportunity.”
That attitude only reinforces Chacko’s value as a 2023 ENX Magazine Difference Maker. “I thrive on serving and motivating others to reach their potential, whether that’s a task, project, skill, etc.,” Chacko said. “I enjoy working with various levels of my coworkers in the organization. To me, it’s not about title, it’s about getting the best of each other, always giving yourself to the goal at hand, and learning from the opportunities presented daily.”
Originally from Long Island, New York, Chacko joined the industry in 2006 as director of operations/controller for SoCal Office Technologies, a Southern California branch of Xerox’s Global Imaging Systems (GISX). The holder of an MBA in accounting from the University of Phoenix, he spent 11 years with SoCal prior to joining GoodSuite of Woodland Hills, California, in late 2017. Chacko continues to demonstrate his value as the ultimate team player.
It was during his time at GISX that Chacko captured the Global Manager of the Year award, which he felt was a reflection of the role his teammates and supervisors played in his success. One of the key influencers was Joyce Darson, GISX’s national field director and a black belt in project management (Chacko is Lean Six Sigma certified by Villanova University).
“Joyce cared about each person on the team, but always remained direct, firm and transparent,” Chacko noted. “Her ability to reach goals and manage all projects was impressive. She was family oriented—always stopped to ask about family—but extremely dedicated to supporting many objectives in various cores nationwide, even sacrificing her family time for the greater good of the organization. That dedication allowed me to see what a true leader was like at a young age.”
Busy 2022
The past year was a busy one for Chacko, who has taken on the EOS integrator role at GoodSuite while working closely with CEO Dan Strull. He also assists the organization with acquisition integration while gleaning knowledge from company CFO Christianne Strull. The integration responsibilities are critical in enabling GoodSuite to reap a strong return on investment, and moving forward, Chacko will focus on improving systems and processes while providing the team with tools on a development or system level to enable their success.
In raising his own performance bar, Chacko attacks each day as an opportunity to learn and serve for the greater good of the organization. “My goal is to always give, help others achieve their potential and continue to have fun,” he added.
An avid reader, photographer and music lover, Chacko is also an unabashed New York Yankees fan, much to the chagrin of his boss. Chacko and his wife of five years, Nadia, have two sons, Samuel and Daniel. The Chackos love to travel, whether its Hawaii or across the continental United States to visit family and explore random towns.
