BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world’s only source of copier, printer and service department benchmarking!
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Featured Customer – Thermocopy
Steve Sumner
Thermocopy, in business since 1964, is East Tennessee’s largest and most experienced business technology company. They provide the infrastructure, both software and hardware, that helps businesses better manage their information workflow, whether it is paper to paper, paper to digital, digital to paper, or digital to digital. They assess the “who, what, when, where, and how” of information creation and flow, and then provide better, faster, easier, greener and more economical solutions.
Thermocopy backs their technology with a level of service unparalleled in the industry. They are one of the few companies in the industry that employs an on-site, manufacturer certified trainer and has a state-of-the-art training center for their service technicians. With up-to-date training on the products, clients experience their equipment being fixed faster with a higher percentage of 1st visit fixes.
Thermocopy customers also benefit from the Supportworks Integrated Call Center that includes certified, technically-skilled professionals to provide fast support response, a heightened level of service, and better information flow to technicians in the field. This translates into better up-time percentages resulting in a lower total-cost-of-ownership.
Thermocopy is recognized on a regular basis, both regionally and nationally, with many awards, but praise from Thermocopy’s “Raving Fans” customers is the best confirmation that they are consistently exceeding expectations. View the many positive customer comments at www.thermocopy.com
Thermocopy achieved these results with BEI Services Advanced Comparative Reporting and Technician Compensation programs
Serial Count
Serial Count Increased 40%
Pages Between Service Visits
Pages Between Service Visits Increased 23.8%
Parts Cost Per Call %
to Service Revenue
Parts Costs Per Call Decreased 15.5%
Parts as a percentage of revenue decreased 39%
Performance Increase
Fist Call Effectiveness Increased 5.4%
Bottom Line…IMPROVEMENT
