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Featured Customer – Nevill Imaging Solutions

Reed Melnick

Nevill Imaging Solutions, headquartered in Dallas, has 6 locations in Texas and the country of Mexico, and has become the leading MFP / Document solutions provider in the country. Our beliefs after 37 years in business is; the way to keep our customers happy is by going the extra mile.

These core principles emanate from the top person, Reed Melnick, CEO / President. With 33 years of industry experience, Reed remains committed to customer satisfaction and remains involved with all aspects of the business. He also continues to drive the company in the right innovative direction. Nevill employs about 100 “Nevill Maniacs” that form a great team and, as a unit, deliver our Platinum commitment to our clients each and every time.

This year we are proud to be the recipients of the following awards: “The Week in Imaging” Elite Dealer, One of Collin County 60 Strongest Companies, Sharp’s Hyakuman Kai and Kyocera’s Premier Dealer. We appreciate being recognized by our peers and the industry as a great company to do business with and work for. 2012 also sets a new benchmark for Nevill Imaging Solutions with its new products offering the full line of Canon Imaging Products in all of our branches. We look forward to growing our customer base with these additional products previously not offered by Nevill. At Nevill Solutions, our quest is to set the standard for service excellence. We selected BEI Services to help us achieve that excellence. We implemented and managed their entire suite of products allowing us to see phenomenal results very quickly, which translated to improved customer satisfaction, increased employee morale and thousands of dollars in savings every month.

These results were achieved within 8 months using BEI’s Advanced Comparative Reporting, Technician Compensation, and Territory Management/Car Stock products.

Servicing Technicians Decreased by 3

Increased Machine Count by 313 Devices

Decreased Monthly Service Call Count

Decreased Monthly Parts Cost by an Average of Over $7,000/Month

First Call Effectiveness (FCE%) Increased 11%

Call Back Percentage (CB%) Decreased 7%

Hold for Parts Percentage (HP%) Decreased 4%