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Featured Customer – Loffler Companies, Inc.

Joel Nelson

Loffler Companies, Inc. and its 285 team members have been exceeding client expectations for over 25 years, providing and servicing Canon, Konica Minolta, HP, and Toshiba copiers, MFP’s, and production print devices in the eight county Twin Cities and St. Cloud Minnesota areas, as well as Western Wisconsin. Our clients appreciate our dedicated service teams and the support they get from their certified onsite trainers and team specialists that utilize state of the art laptop and EVO smartphone technologies to maximize MFP uptime. Our large IT professional services team is used to support the rapid growth of not only our IT Managed Services business, but also the MFP population and Managed Print Services for clients and technicians. Loffler clients also appreciate that they can go to one partner for a solution they can count on whether it be copiers, printers, telephones, IT Managed Services, Managed Print Services, dictation voice call recorders, document management, or on-site facility managed copy centers and mail services. With our newly upgraded iNOC (integrated Network Operations Center) facility, customers receive our “one call” assistance that ensures them no matter what technologies or services they have with Loffler Companies; they can be confident they will get the same excellent service across all products we support.

Loffler Companies results were achieved using BEI Systems Advanced
Comparative Reporting and Technicians Compensation products.

Increased Serial Count by More Than 300 Devices

While Decreasing Service Calls Over 300 Calls/Month

Deceased Monthly Labor Cost Per Page $0.0013

Decreasing Monthly Parts Cost Per Page Nearly $0.001

Decreased Monthly Parts Spend by an Average of Nearly $16,000 per Month

First Call Effectiveness (FCE%) Increased 19%

Call Back Percentage (CB%) Decreased 18%

Hold for Parts Percentage (HP%) Decreased 1%