Image Matters

Some issues within the office technology dealership galaxy are more prevalent than others, and few feature the many consequences that arise from growth. Organic and acquisition growth alike can wreak havoc on a dealer’s service and support functions when it is unable (at least Read More

Last week, we led off our Elite Dealer challenges overview with a focus on how they have dealt with the evolved needs of their clients. But the one obstacle that was impossible to overcome was the rash of end-users who went out of business, and our dealer panel had its share of Read More

When a business disruption pushes the business community from its base of operations, communication takes on greater emphasis, which holds true with employees, partners, clients or other stakeholders critical to success. When the pandemic forced companies to resort to remote Read More

Knoxville, TN (Aug. 15, 2017) — Image Matters Inc., an office technology and services company based in Knoxville, has been named the Xerox MPS (Managed Print Services) Document Technology Partner of the Year for 2016. This is the second consecutive year the company has been Read More

Knoxville, TN (July 24, 2017) — J.D. Sullivan and Bob Lovelace, co-owners of Image Matters, an office technology and services company based in Knoxville, are pleased to announce the appointment of Scott Acuff of Knoxville as vice president of sales. In his role, Acuff will be Read More

The box is dead, the solution lives. That’s sort of become the mantra of today’s document imaging reseller and we do mean sort of because box selling hasn’t completely disappeared from the document imaging dealer’s playbook. It’s still a necessary evil. What isn’t evil, but Read More

We haven’t run out of challenges yet from our 2014 class of Elite Dealers. This week we present another group and will wrap it up next week with an article that identifies the one challenge facing more document imaging dealers today than any other challenge mentioned to dat Read More

It’s been an excellent year for many office technology dealers, including our 2014 Elite Dealers. Those dealers enjoyed some big wins and they shared those with us in their Elite Dealer nomination forms. We’ve been highlighting those big wins throughout the month of December, Read More

After a hiatus, I’m bringing back the popular What’s Hot & What’s Not? department to The Week in Imaging. This week Katie King, senior account executive with Image Matters in Knoxville, TN, discusses the products, services or solutions that are hot for her right now a Read More

FLEXPRINT, INC. www.flexprintinc.com Mesa, AZ President/Owner: Frank Gaspari Year founded: 2005 Number of employees: 150 Primary hardware vendors: Ricoh/Lanier, Sharp, HP, Lexmark, Xerox, Kyocera Primary solutions and services offerings: Nationwide MPS Approximate/Average yearly Read More