Sales & Service

As sales rep, your brand is extremely important to your success in this highly connected, digital business world. You do have a brand. It is what people associate with you; it is why your Read More

The Carolina Panthers have built themselves into an elite team in the NFL with a real shot at repeating its Super Bowl appearance this year. That success was built largely on the blood and sweat Read More

If a valued client is having issues with your services, who do you want talking them off the ledge? Perhaps you feel as though you’re the best person to handle an issue like this. But Read More

In a recent survey, Continuum asked more than 150 managed IT services providers (MSPs) about their service offerings. We received plenty of feedback. Some of the more interesting results came Read More

Who can’t resist an opportunity to spend some time in San Diego? MPS is changing, and if you’re not changing, your competition is. Below is a paragraph from the Top 100 Summit web Read More

A buyer persona is a composite sketch or bio of a fictional person who represents a key segment of your customer base. It includes demographic information, that person’s role, his or her Read More

Face to face interactions are typically viewed as the single most valuable activity by any sales rep. However, opening the door and gaining a seat at the business table is tough. “How does Read More

Over the weekend I was able to achieve the status of Titan 1 for Clash of Clans. Yup, I’m kind of old to be playing on-line games — in fact I’m the oldest in my clan. For those Read More