Sales & Service

With the conclusion of an utterly-exhausting 2017 calendar year that followed an equally game-changing 2016, Lexmark took an hour to compose itself and provide a BSD channel perspective update Read More

“Coffee is for closers.” What a legendary line from the iconic sales movie “Glengarry Glen Ross.” Closing is indeed part of the sales process. However, allow me to introduce you to a new sales Read More

Epson America has unveiled a two-pronged approach when it comes to its recently released Epson Advantage Partner Program. One goal is to make the OEM more aggressive when it comes to garnering Read More

As we sweep up the remainder of 2017 and prepare to usher in the New Year, we are constantly reminded that change is one of the few constants we can rely on. After all, how many of us spent New Read More

In mid-November, Toshiba America Business Solutions (Toshiba) announced it had acquired Electro Imaging Systems (EIS), based in Livermore, CA. Although it was Toshiba’s 56th acquisition Read More

Xerox continues to add partners from coast to coast, with Hilyard’s Business Solutions and Rabbit Office Automation the latest to join its channel partner program. The two recently signed Read More

The third part in our series of the top challenges facing the Elite Dealer ranks in 2018 kicks off with a subject that has garnered momentum in recent years, not only from an office technology Read More

This is always an exciting time of the year. As office technology dealers close the book on 2017, sales departments prepare to focus on the coming year. The teams have huddled to forge a game Read More