Sales & Service

Attention Sales Leaders: How Skilled are Your Sales Reps at Opening New Conversations?

Conversations are the strongest sales tool that sales reps have in order to effectively build credible relationships with their clients, their brand and their company. Unfortunately, many in
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It Takes an Industry Village to Embrace Everything-as-a-Service

The African proverb “It takes a village to raise a child” has the ability to take root, in its philosophy, with the everything-as-a-service movement as it applies to the office technology
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HP Plunks Down $456M for Apogee, Builds on Contractual Sales Strategy

On Wednesday, HP Inc. (NYSE: HPQ) announced a definitive agreement to acquire Apogee Corporation, a U.K.-based office equipment dealer (OED) and Europe’s largest independent provider of print,
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Xerox’s Pete Peterson Discusses Channel Strategy, Growth in SMB Space

The past 15 months have been more than a little eventful for Norwalk, CT-based Xerox Corp. Recent headlines have focused on the battle for control of the 112-year-old OEM, the near combination
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Have You Overlooked the Importance of Invoicing?

The invoice is probably the most ignored piece of marketing in business. An invoice should be treated like a handshake: It’s an extension of your business and a scheduled reminder of your
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Rising Star Oscar Sanchez Tapped as New President and CEO of KYOCERA Document Solutions America

Citing record of ground-breaking innovation, current President Yukio Ikeda calls Oscar Sanchez “the right choice for the future.” KYOCERA Document Solutions America Inc., one of the world’s
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Selling the Steak and the Sizzle: How Dealers Entice Employees Beyond Compensation and Benefits

Getting an employee to sign on the dotted line is the first step of onboarding a new team member. Your talk track, compensation and benefits package may get them through the door, but a dealer’s
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CIT’s FlexAbility Solution Integrated with ECi’s e-automate Software

CIT Group Inc. (NYSE: CIT), a leading provider of commercial lending and leasing services, today announced the integration of its FlexAbility solution with ECi’s e-automate software produc
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