Sales & Service

Any time the prospect of venturing into a new discipline is broached, a dealer will have plenty of questions (and needs) addressed in order to move forward. And when it comes to advice, either Read More

There’s no truth to the rumor that Dan Doyle Jr. owns a customer appreciation card issued by his local chamber of commerce, offering him a free dealership when DEX Imaging buys 10. Given Read More

One of the challenges in dealing with ancillary products and services is that, depending on the category, it can diverge entirely away from the more traditional offerings in a dealer’s arsenal. Read More

The M&A activity pace quickened with a pair of deals announced late last week and another this week, all involving dealers that have demonstrated an appetite for acquisition. On Friday, Read More

One of the best aspects of offering ancillary products and services is the lack of client objections. We’d insert the word “utter” in there, but let’s not get cocky. Every expenditure demands a Read More

In the dealer sales rep world, nothing beats a sale. Unless it’s a bigger sale. And one that brings in monthly recurring revenue (MRR). That monthly splash is the heartbeat of a dealer; not all Read More

The ink on Sam Errigo’s new business cards barely had the chance to dry when the president and CEO of Konica Minolta Business Solutions U.S.A. identified one of the cornerstone initiatives he Read More

Since interest rates have shot up as the Federal Reserve continues to battle inflation, which has reached a 40-year high, tomorrow’s borrowing trends have certainly been impacted. But to what Read More