Sales & Service

It was Monday May 18th, another day like any other day, but a scorcher in New York City. We were working bunko when we got a call from Dick Richards of HP reporting that 12 million printed pages Read More

As a former service leader and as a current industry service consultant I have seen various metrics and methods used for service financial and performance benchmarking which have had varying Read More

Photizo’s Global Transform has concluded for 2012. I’ll be attending the conference in Scottsdale for 2013. About two months ago I wrote a blog about “Managed Documents the Next Big Read More

When I started as a sales person in the copier business I had a very simple process for success: I chose a couple of buildings in my geographically bound territory in Philadelphia and walked Read More

This week Carmen Pitarra of Northeast Print Supplies in Pittston, PA discusses his dealership’s most notable sale. What was your most notable sale of the week? Pitarra: A multi-machine Kyocera Read More

Really, where’s the copier you took outta here three months ago? The leasing company is still billing me because they’re stating that they don’t have the copier you took outta Read More

This week Rick Bastinelli, president of Centric Business Systems with offices throughout Maryland shares his dealership’s most notable sale of the week. What was this week’s most notable sale? Read More

Ice Ice Baby, Ice Ice Baby All right stop, collaborate and listen Ice is back with my brand new invention Something grabs a hold of me tightly  Those are the first four lines of “Ice Ice Read More