Sales & Service

The Transition of the Copier Industry Part 2

When digital copiers first arrived on the scene, we were ecstatic that copiers were now capable of network printing, network scanning, and faxing. In the early days the biggest benefit to end
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What’s Hot & What’s Not?

This week Joseph Dellaposta, vice president at WPS, Inc. in Hagerstown, MD discusses what’s hot and what’s not in his market. What’s Hot? Dellaposta: The hottest thing that we are seeing is the
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The Transition of the Copier Industry According to Art Part One

Once upon a time we sold just a copier, that machine only made copies and nothing else. There was no stapling, no two-sided copying, no document feeders, one paper tray and a single-sheet bypass
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Selling Copiers & MFP’s: Are you Tracking?

It wasn’t until I visited my son at basic training that I picked up on the word “tracking.” In the Army “tracking” refers to “do you understand what I’m
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1 of 3 Nice Sales I had from Last Week

  Last week I had the chance to visit one of my favorite Architects in New Jersey.  It was that time again and he was interested in upgrading his present leased Ricoh color
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What’s Hot & What’s Not?

This week Paul Hanna, president of Blue Technologies, a Konica Minolta dealer based in Cleveland, Ohio talks about what’s hot and what’s not in his market. What’s hot? Hanna: The new Konica
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Ricoh New MP6002, 7502, 9002 “Print Features Reveal”

Last week I posted about the Ricoh MP6002, 7502, 9002 series “Scanner Reveal”. This week we’re going to cover some of the exciting new print features for the Ricoh MP 6002SP, 7502SP, and the
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Off the Record

Here’s a new column where I present interesting comments that were made to me off the record. I think it’s a great way to share what’s going on in people’s minds when they can speak freely and
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