Sales & Service

We’ve all had the experience. You’re pushing a deadline, your anxiety is high, you need to make a few copies and get to a meeting ASAP. There is no time to spare. Everything is ticking along Read More

FYI, this was something I posted about 4 years ago, this was just one Monday that I wrote about.  Seems it was the same time of the year, since the METS we’re doing their home opener.  Read More

The other day I read an article by Tom Callinan titled “Close More Sales” on The Week in Imaging.  I found the article enjoyable and a good read, in closing the article Tom presented Read More

I get asked all the time, “Can you help my team close more sales.” When I then ask the person to tell me what they are looking for the emphasis is always on closing as an event. This belief would Read More

“Can anyone come up with a fun and creative name for a Canon copier/printer? It’s my job to name it since the office just got a new one the other day and I’m the new work study Read More

Over the years I’ve seen a lot of really bad copier and MPS proposals and some very good ones. The very bad ones far outweigh the very good ones. As much as we always try to get in front of Read More

Just back from Presidents Club and we lost a day coming home due to flight delays with another winter storm here in the Northeast.  I had just four days left in the month and quarter. Thus, Read More

  While cold calling might not be one of the most productive ways to generate sales leads, cold e-mailing isn’t. Judging from my Gmail inbox it is certainly on the rise and it’s time to take Read More