Sales & Service

I’ve pretty much reached a wall when prospecting for new accounts. Sometimes, I wonder if companies conduct an internal contest to see who is the rudest person in the company. The winner is Read More

I received another e-mail asking me if I had written a blog about educating end users of copiers why they should get a new copier from a dealer and not get one from a retail establishment. I’m Read More

Demo, what the heck is that?  In other posts I’ve mentioned that demo’s were the way we used to sell copy machines many years ago. One of the requirements of a copier sales person is Read More

Here’s another interesting thread that I found on a forum:  This company had purchased a small brother MFP to only find out that the system died in about six months because of the Read More

So this has been annoying me quite awhile. It’s about selling professional services for workflow. Recently, I put up a poll on the P4P forums in reference to what we (salespeople) are Read More

It’s been a few days since I’ve had the desire to write.  I’d bet the ranch that if I was paid to write, well, let’s say it would be like a actor having stage fright. Ah Read More

Over the years I’ve seen a lot of really bad Copier and MPS proposals and some very good ones. The very bad ones far outweigh the very good ones. You’ve seen them, we call them, Read More

I received this e-mail from a Print4Pay Hotel member a few weeks ago. “High turnover is common in the industry. Is it frowned upon if you join a competitor because they are offering more Read More