Sales & Service

12 Tips to Return Leased Copiers

Over the years, I would say that 90 percent of my clients leased their copiers with an option to buy the copier at the end of the term. Most of these leases had a buyout option for FMV (Fair
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My Top Ten MFP/Copier Industry Predictions for 2015

  Looking back 2014 was one of my best years in the business. The fourth quarter of 2014 was the best quarter I’ve ever had!  I can only hope that 2015 will be as good as 2014 if not
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Tip Offs That Your Customer is Gathering Additional Proposals

Even though we ask, “Are you entertaining any additional proposals?” there are times when buyers are liars. Over the years, I would say 90 percent of those that have told me, no
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My Top New Year’s Work Resolutions for 2015

Many people every year enable some New Year’s resolutions that might include exercising more, eating healthier, quitting smoking, and saving more money.  But, how many of us really make the time
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Twelve Days of Selling: Day One

I started this series of blogs off with the title, “I Want it All”.  For those of you that are old enough that was the title of a splendid Queen song in 1988. You see, I grew up with
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Twelve Days of Selling: Day 2

Mele Kalikimaka is the thing to say on a bright Hawaiian Christmas day!  I heard this today while traveling to the office. I love this song and every time I hear it, I’m reminded of
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I Want It All, I Want It Now!

With just thirteen days left in the month and the year, I find myself $70K short of securing a spot to our Presidents Club trip in 2015. However, I still have eleven selling days left to the
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To Ricoh: What I Want for Christmas

For each of the past three years, I’ve included a small ditty about Christmas traditions.  I’ve also included an awesome picture of man’s best friend with a Santa’s hat.  Enjoy!
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