Sales & Service

Seems like I always have a good story to tell from my Presidents Club trip. This year our trip was to Montego Bay, Jamaica, we stayed at the Iberostar Grand Rose Hall Hotel.  I loved everything Read More

  (Editor’s note: While Art is away this week enjoying his President’s Club trip, and not blogging, here’s an oldie but goodie from a couple of years ago that’s still relevant today.)   Read More

Back in the mid to late ‘80’s I can remember always getting my butt kicked by Sharp.  Even better, if you owned a Sharp dealership you were in play to be bought by Alco Standard (January 1997 Read More

Heard from a friend who is a Canon dealer. That dealer states Canon Business Systems (CBS) is dumping machines to his existing base and selling in most cases for 20 percent less than his cost! He Read More

  Last friday at lunch, I saw the scrolling marquee that Leonard Nimoy had passed away. Leonard was best known for his role as Spock in the original Star Trek series. Like my mother, Read More

Last week I received a lead in my territory from our manufacturer.  OMG, these are rare nowadays! Before I called the decision maker, I did my due diligence and checked the company out on their Read More

There was a recent thread on LinkedIn from an executive with a major manufacturer that I took exception to. In that thread (post), the LinkedIn user was complaining because they had downloaded a Read More

I wrote this many years ago when I first started writing; I cleaned up a few things and added a few things to keep the blog current.  Clients are more skeptical than ever. How do you win the sale Read More