Sales & Service

I absolutely love the personal relationship building aspect of sales. Based on building these personal business relationships, I discovered the secret power behind LinkedIn. It’s the personal Read More

Consumer-oriented continuous ink-supply system (CISS) inkjet printers are starting to gain traction in the U.S. after having established themselves as popular options in Asia and Europe. Epson Read More

Just because you’re at work, does that mean you’re working? Over my many years in the copier business I’ve seen many copier sales people come to work. And I guess that’s Read More

When digital copiers first arrived on the scene, we were ecstatic that copiers were now capable of network printing, network scanning, and faxing. In the early days of digital copiers, the Read More

Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer Read More

Part One: I can only start from the early eighties. Six months after graduating from a copier tech training school, I had sold my first copier. I’m pretty sure I remember the building, but Read More

In a previous post, I referenced how copier reps can boost their close rate by branding themselves correctly on LinkedIn. Inside Hubspot’s State of Inbound 2015, Salespeople cite Read More

Right before I left for a trip to Texas, I received an order from a net new customer for the replacement of their old digital copier. When I opened the .pdf that contained three pages, I saw that Read More