Schaumburg, IL (Feb. 24, 2023) — Pulse Technology, a leading managed technology services provider (MTSP) serving the Midwest and beyond, will share its expertise with top industry organizations at the 22nd Annual Technology Assurance Group (TAG) Convention in Charleston, South Carolina.
The private event will take place at the Marriott Charleston from March 26-28, where many of the industry leaders in the U.S. and Canada who specialize in IT, cybersecurity, VoIP, video surveillance and copier solutions will convene to discuss the topic of “exceeding customer expectations.”
Pulse Technology was selected because of its reputation as a thought leader in the marketplace, its unparalleled ability to deliver exceptional customer experience and its many contributions to the technology industry.
All convention speakers will share how they deliver “above and beyond” experiences to their customers.
“It’s important to remain on the leading edge when it comes to exceeding our customers’ expectations,” said Chip Miceli, CEO of Pulse Technology. “Many companies boast about delivering a fantastic customer experience; however, only a small portion of those companies actually measure their customer experience with data and only a fraction of those companies invest the time to attend events such as this one. Just as it is important to remain current on the latest business technology solutions, it’s equally important to find new methods to improve our customer satisfaction levels.”
Convention speakers will discuss best practices related to improving company culture, fostering camaraderie, improving customer relationships over the long-term and how to elevate customer experience so that they earn more trust.
Miceli continued, “When we invest time researching how to improve customer experience, we always see positive results. We are looking forward to this convention and sharing what we do, as well as hearing the best practices of other attendees.”
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About Pulse Technology
Pulse Technology is a leader in the field of print management, network services (IT), and other office solutions including furniture design and sales, office products, mailing equipment and their supplies, as well as custom and promotional products, with a history dating back to 1955. Pulse Technology is the re-branded name for several well-known area businesses: Des Plaines Office Equipment, McShane’s, and Kramer Leonard. With locations in Merrillville, IN, Rockford and Schaumburg, IL, Pulse Technology serves the needs of businesses across the Midwest.
The firm provides products and services to a diverse client base that includes schools, hospitals, law offices, accounting firms, and financial institutions, among others. The firm has won the Sharp Document’s Hyakuman Kai award for sales excellence since 1988 and the Elite Dealer by ENX Magazine since 2007 and has been named to the Inc. 5000 list for fastest-growing businesses across the United States. Pulse Technology has also won the Better Business Bureau’s Torch Award, and the ENX Magazine Difference Maker recognition.
