Phoenix (Sept. 29, 2021) — LD Products Channel Partner Division today announced it is extending their free Gold Line replacement cartridge warranty service to cover faulty cartridges from other aftermarket vendors.
Now any dealer that has been frustrated by their current vendor’s quality problems or costly RMA processes can experience the Gold Line difference firsthand. Simply contact the Channel Partner team and they will replace any vendor’s faulty toner cartridge with an award-winning Gold Line cartridge for free.
While other vendors invoice to replace faulty cartridges and only issue credits once a ‘faulty’ cartridge has been returned and evaluated, all Gold Line cartridge replacements are shipped free as part of their lifetime guarantee and hassle-free warranty management process.
“We have been listening to feedback from new dealers and they keep telling us how unbelievably easy our warranty service is compared to our competitors, so we decided to extend that service to any dealer and not limit it to just existing customers,” said Christian Pepper, president of the LD Channel Partner Division. “We invite anyone to put our service to the test and compare us to their current vendor the next time they need to replace a faulty cartridge. Our team will immediately ship out a new cartridge to you for free, that same day. We never invoice for our replacement cartridges and Gold Line customers enjoy a lifetime guarantee on all of our cartridges.”
Longtime customers have been raving about the company’s first-rate quality and service, too. Mike Guerin, vice president of field service at Ray Morgan Company, a Gold Line customer since 2019, added “One of the major reasons we switched to Gold Line was because of the simplicity of their warranty management process. When we were with a different vendor, it was a lot more work for our purchasing staff to request a replacement cartridge and then follow their processes to return the faulty unit and obtain a credit. All of that was instantly eliminated when we started using the Gold Line and we haven’t looked back. In fact, since we began using the Gold Line, our overall return rate has been less than 0.1% which is comparable to OEM.”
To get set up and test drive the warranty service program and try a Gold Line cartridge for free, interested parties are encouraged to contact the Gold Line sales representative that manages their state.
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About Gold Line
Gold Line is an award-winning, OEM equivalent quality series of compatible printer consumables covering all the major printer OEMs like HP, Lexmark, Xerox, Brother, Samsung, Dell and Kyocera. Gold Line is exclusively offered to end users via authorized dealers. Gold Line skus include the only new built extended yield cartridges independently tested by Buyers Laboratory and are the preferred choice of hundreds of leading North American Imaging Resellers in the MPS and Office Products Channels.
