Fort Myers, FL (Dec. 16, 2020) — After four years of extensive development, over 100 companies utilizing this analytics capability to drive business results, and input and feedback from hundreds of managers and presidents, the Pros Elite Group is excited to announce the launch of PIVOT (Performance Improvement Virtual Operations Tool).
PIVOT is a groundbreaking technology for the office products industry that, for the first time ever, automates Sales and Service Territory design capability. PIVOT uses its proprietary algorithms and DPI (Document Production Index) by ZIP code to manipulate the current customer base and overlay net-new business opportunities. The results of this advanced technology design are accurate technician territories, customized parts spending plans and an advance incentive program driven by the performance improvement needs of the individual technician, service supervisor or service manager.
For the first time ever, sales territories will be built on the renewal potential for current customer base business and the net new business potential in the territory. Quotas can now be customized with the exact knowledge of the current customer base and net new-business opportunities utilizing customized market share goals by territory.
Pros Elite Group understands dealers are inundated with data today, so we set out to develop a product that’s as easy as one, two, three without managers and executives needing to cull through the info for executable steps to address a real company issue. PIVOT simplifies this challenge and alerts with intelligent actionable steps needed to address areas that are common in our industry.
PIVOT is the first tool of its kind to provide managers the analysis and actionable steps to focus on successful business improvements that can occur quickly within an organization. Pros Elite Group has taken its 100-plus years of combined experience in driving sales growth, improving service and sales productivity, and increasing profitability to develop PIVOT.
This advanced analytics and process improvement platform takes the guesswork away from managers and instead provides automated, fully accurate analyses of the business environment. Finally, PIVOT’S business analytics will provide real-time dashboards to drive rapid response to variances in financial or operational trends.
PIVOT’s groundbreaking features include but are not limited to:
Service territory development: PIVOT’s advanced algorithms scrubs and cleans your ERP data while developing accurate workloads utilizing your product mix and your geography. Updates to individual territories can be made with ease.
Sales territory development: PIVOT looks at the base of installed units in an organization’s territory and analyzes the units in that base to benchmark territory criteria. Net New Business opportunity is identified using PIVOT’S revolutionary DPI (Document Production Index) to drive record-breaking Net New Equipment Sales
Sales tracking activity: PIVOT’s mobile app will take daily information from sales professional’s activities in critical areas such as pipeline additions and growth, move forward appointments, current customer cyclic visits, managed print services penetration and net-new business development.
Car stock development: PIVOT utilizes predictive data analytics to generate accurate car stock recommendations that drive incomplete service call results to benchmark performance.
Spending plan development: An automated spending plan tool for technicians that analyzes and establishes the monthly dollar amount a technician should spend to support their newly developed territories. This spending plan ties back to the financial objectives of the company.
Individual, supervisor and manager performance standard settings:
Territory-based expectations that automatically looks at machine mix, geographical area covered, and copies managed to develop individual performance goals at the technician level so that managers can easily identify each technician’s individual opportunity areas. As well as overall performance objectives for each field supervisor/Managers team.
Technician incentive program: Our advanced incentive program allows managers to easily create a territory-based incentive program for Technicians and Supervisors that will drive technician-focused incentives based on each individual’s opportunity areas that they can control.
Presidential/manager ROI and results report: PIVOT reports on your results and identifies your opportunities for improvement. See the financial and operational impact PIVOT has had on your organization in one simple report.
Cost per copy (CPC) module: Uses your dealership’s costs for each model of equipment and your dealership’s service productivity data to accurately help you prepare CPC Sales agreements or One Rate agreements. Also, have the option to calculate your labor CPC using the national average burden or your actual labor burden rate calculated by PIVOT.
Dashboard: Updates all sales, service and critical asset management data in real-time. As well as, compares your month-to-date results to key benchmarks and graphically identifies your bottom performers at the employee level.
PIVOT is currently available to any organization, $1 million to $1 billion in size, looking to increase its sales and service revenue and bottom-line profit. PIVOT combined with the Pros Elite Group’s highly experienced team will deliver a groundbreaking business analytics tool that accelerates its users results far beyond the performance of their competition.
Click here to find out more on PIVOT and Pros Elite Group, register for a no-obligation PIVOT webinar, download our features and capabilities brochure or call 855-PROS-ROI.
