Asheboro, NC (Dec. 8, 2020) — 22nd Century Management today announced Introduction to Troubleshooting Ver. 2.0, a totally revised course for technicians in the copier industry. Introduction to Troubleshooting Ver. 2.0 is a digital course and offers a new way for copier and printer dealers to improve the troubleshooting skills of their technicians.
“This is the first course that provides cost effective troubleshooting training for technicians in our industry,” says Ken Edmonds, CEO, 22nd Century Management. “Technicians that troubleshoot correctly, can significantly reduce the cost of the parts for dealers. They additionally improve client satisfaction.”
Features and benefits of Introduction to Troubleshooting Ver. 2.0 include.
- Online self-paced training
- Costs less than one extra service call.
- Includes a private forum that allows technicians to share information and ask questions of others that have taken the course.
Introduction to Troubleshooting Ver. 2.0 will be available starting immediately starting at $39 per technician, with volume discounts available. Click here for more information on Introduction to Troubleshooting Ver. 2.0.
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About 22nd Century Management
22nd Century Management is uniquely focused on improving service profitability for dealers in the office equipment market. The company provides training for technicians and service managers to improve efficiency while increasing customer satisfaction by improving equipment performance.
