State of the Industry Document Imaging Trends and Predictions for 2017 and What They Mean by Michael Nadeau

Market Intelligence Apex Closes Lexmark Deal. Up Next, HP’s Acquisition of Samsung’s Printer Biz by Charles Brewer

Dealer Spotlight Staying Ahead of the Technology Curve—An Interview with ACT Group by Christina Kim

Channel Insight Canon’s Mason Olds Is Bullish on the Dealer Channel and the Office Imaging Market by Editorial Staff

Leadership Change Leadership! by Charles Lamb

Service Excellence Diamond Award Winner Automation and Efficiency Keep South Coast Copy Systems at the Top of the Service Game by Michael Nadeau

Sales & Marketing Why Your Sales Team Cannot Be Your Marketing Department by Darrell Amy

Sales Management What’s Your Base Management Strategy? by Sheryne Glicksman

Service Management Interesting Times Ahead: How Will New Inkjet Devices Impact The Service Department? by Ken Edmonds

Printer TECH TIP HP Color LaserJet Enterprise MFP M680 and M651. Tools for troubleshooting: Print/Stop Test by LaserPros