Features

How often do you hear the key to success is customer service, yet this is one of the greatest struggles for many in sales? I have a solution, but it requires more than a change of focus. It Read More

As we dig deeper into the topic of smart office/future office opportunities for office technology dealers, the conversation invariably turns to post-sale revenue. Certainly, the opportunity to go Read More

Faith is a driving influence in the life of Lee Flood, a gift and a set of beliefs he has embraced. But perhaps his gift to others he comes into contact with is empathy. “I take my job very Read More

It’s impossible to avoid the risk of phishing attacks entirely, since employees still need to do their jobs, as Kelly Sheridan at Dark Reading puts it. Sheridan points to a recent report from Read More

In a recent meeting with a CEO and Chief Sales Officer, I heard the following quote from the CEO: “If I knew why non-producers didn’t produce, I would be free of problems in my sales Read More

Our June state of the industry look at smart office/future office innovations provided a glimpse of tools off the beaten MFP path, from interactive white boards to virtual receptionists, Read More

As a seasoned poker player, Tom Callinan has become well versed at calculating odds. Knowing when to muck your hand is at least as important as knowing when to go all in. It entails recognizing Read More

In a bit of a Texas two-step, a pair of Lone Star State dealers beefed up their regional footprints and product menus through acquisition. Datamax nabbed the copier division of Firmin’s Read More

Xerox (NYSE: XRX) has acquired two new multi-brand dealers, Rabbit Office Automation (ROA) and Heritage Business Systems (HBS), to grow its presence in the San Francisco Bay area and the Delaware Read More

Epson America Inc., a leading provider of high- performing printing solutions, today announced the expansion of its corporate inkjet line head printer portfolio with the WorkForce Enterprise Read More

Oftentimes, in life and in business, we become handcuffed by a lack of resources necessary to execute a job or task in proper fashion. That presents a quandary: Do you push forward and “make do” Read More

The sales world has changed. You can say Father Google, along with technology, has been the catalyst. The shifts have been dynamic, widespread and it’s impacting everyone from those in the Read More