Features

Kissing Frogs: Marketing Tripping Points, Missteps A Part of Dealer Journey

Effective marketing is as much about ideas and strategies as it is about campaign development and execution. Creativity can involve the original and unorthodox, and when spinning out initiatives,
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Nauticon Office Solutions Acquires Digital Office Products

Nauticon Office Solutions (Nauticon) of Gaithersburg, Maryland, a leading provider of office technologies and managed IT services, announced it has acquired Digital Office Products (Digital), a
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Maximizing Marketing: Dealers Share Best Practices for Bolstering Inbound/Outbound Activity

When the pandemic struck, office technology dealers (like many industries) incorporated belt-tightening initiatives that ranged from conservative to draconian. Keeping everyone employed quickly
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Epson Showcases New Business Inkjet Innovations at 2023 InkBoldly Partner Conference

Epson America, a worldwide leader in business printing solutions, played host to InkBoldly, a conference for its North American office-equipment channel partners, at the Paséa Hotel and Spa in
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All Aboard: Executive Connection Summit Tugs Office Industry Forward

It was Mikhail Gorbachev, the onetime leader of the former Soviet Union, who once offered the phrase “If you are not moving forward, you are moving backward.” One can’t say old Mikhail wasn’t a
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Datamax Inc. Earns ‘World Class Service’ Award With 94.7 NPS Score

Datamax is honored to earn CEO Juice’s “World Class Service Award 2022” after maintaining a 94.7 Net Promoter Score (NPS) customer satisfaction score over the past year. This score is calculated
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Crystal Ball Activation: Dealers Ponder “Sleeper” Trends for 2023 and Beyond

We’ve all heard the phrase “we don’t know what we don’t know,” and as it applies to business, it is those variables that are not readily apparent and cannot be factored into a business plan.
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M&A Roundup: Braden Business Systems, Doing Better Business Swing Deals

A pair of dealers embraced the “buy local” mantra in announcing acquisitions this week. Braden Business Systems of Fishers, Indiana, bolstered its Midwest holdings by obtaining
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Grading the Industry’s 2022 Campaign: OEMs, Suppliers and Providers Offer Critiques

Dealers are renowned for being brutally honest, so it speaks volumes that they weren’t overly negative or pessimistic in characterizing the state of the industry in 2022, even despite the
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Pulse Technology Launches Full Service Cloud Voice Program

Pulse Technology, a leading managed technology services provider serving the Midwest and beyond, has launched its Full Service Cloud Voice Program, which will radically shake up the industry.
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Grading Industry’s 2022 Performance: Dealers Weigh in on the Best and Worst

It’s that time of year for the industry’s best and brightest students to take home their report cards. Instead of a semester or marking period, we’re evaluating the 2022 calendar year as a whole.
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Two-Minute Drill: Melissa Confalone’s Journey to President at Fraser Advanced Information Systems

A racecar driver doesn’t need to know what’s going on under the hood of the vehicle in order to be successful, but having an intimate knowledge of the machinations certainly helps. However, when
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