Features

Grading the Industry’s 2022 Campaign: OEMs, Suppliers and Providers Offer Critiques

Dealers are renowned for being brutally honest, so it speaks volumes that they weren’t overly negative or pessimistic in characterizing the state of the industry in 2022, even despite the
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Pulse Technology Launches Full Service Cloud Voice Program

Pulse Technology, a leading managed technology services provider serving the Midwest and beyond, has launched its Full Service Cloud Voice Program, which will radically shake up the industry.
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Grading Industry’s 2022 Performance: Dealers Weigh in on the Best and Worst

It’s that time of year for the industry’s best and brightest students to take home their report cards. Instead of a semester or marking period, we’re evaluating the 2022 calendar year as a whole.
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Two-Minute Drill: Melissa Confalone’s Journey to President at Fraser Advanced Information Systems

A racecar driver doesn’t need to know what’s going on under the hood of the vehicle in order to be successful, but having an intimate knowledge of the machinations certainly helps. However, when
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Kelly Glaser Promoted to Vice President of Sales and Marketing at Gordon Flesch Company

Gordon Flesch Company (GFC) is proud to announce the following changes and promotions among their management staff. Kelly Glaser has been promoted to vice president of sales and marketing. He
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Fiery Splits from EFI; Toby Weiss Named Fiery CEO, Frank Pennisi Takes EFI’s CEO Helm

Fiery, which provides leading digital front end (DFE) technology for production and industrial printing, announced today that it has been separated from Electronics For Imaging Inc. (EFI) and
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Business Planning, Vol. II: More Actionable Information Based on 2022’s Lessons

Remember the five-year business plan? Perhaps your dealership still develops them to set the stage for long-term goal achievement. There’s certainly value in a $20 million dealership laying the
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Two-Minute Drill: Growing Pains, Expanding Partnerships Mark AgentDealer’s Ascension

Rohan Santora is on a mission to change the way dealers think about their customer relationship management (CRM) tools. The director of sales for The Sailor Group/AgentDealer knows the humble CRM
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The Pandemic, a Gray Swan Event, Provides Great Opportunities for Industry

“Apple employees oppose return-to-office.” “I only work half days at home, why go into the office?” “I’m not going to give up the freedom of working from home!” “Help Wanted!” These are all
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Epson Introduces New Business Inkjet A4 Color MFP and Printer

Epson America announced two additions to its collection of A4 business printers, the WorkForce Pro WF-C5890 color MFP and the WorkForce Pro WF-C5390 color printer. The WF-C5890 and WF-C5390 are
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The More You Know: Converting 2022’s Lessons into Executable Plans

If there’s one thing the past three years have taught us, it’s that lessons aren’t truly learned unless we implement the knowledge into our processes and the way we conduct business moving
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Melissa Confalone Promoted to President of Fraser Advanced Information Systems

Fraser Advanced Information Systems is pleased to announce that it has named Melissa Confalone as its new president, effective Jan. 1. In her new role, Confalone will be responsible for
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