Features

Usherwood Office Technology Difference Maker Mike Riordan Pivots from Mr. Fix-It to Service Leadership

Those of us old enough to remember the 1970s vividly will recall how the television set was the center of the household universe. No YouTube, eBay, Amazon or the internet, for that matter. Only
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Mark of Excellence: ENX Magazine Unveils 2023 Elite Dealers List

Affinity Business Communications, the publisher of ENX Magazine and ENX The Week in Imaging, announces the 2023 list of Elite Dealers. Comprehensive profiles of the 118 dealer honorees
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Ninestar Ban: Dealers Chart Supplies Concerns and Strategies in Relation to MPS

The June edict by the Department of Homeland Security (DHS) that essentially sidelined cartridges and supplies manufactured by China-based Ninestar should, in theory, have somewhat of a
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Work Hard, Stay Humble, Be Kind: AIS Difference Maker Stephanie Keating Phillips Lives Her Credo

Every sales rep remembers that one gratifying takedown that solidifies, in his or her mind, that they have found their true professional calling. For Stephanie Keating Phillips, that moment
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At First Blush: Dealers Provide Feedback on Toshiba LEAD Beyond Conference

Toshiba America Business Solutions (TABS) welcomed about 800 resellers, end-users and industry partners to the Bellagio Hotel in Las Vegas Sept. 12-14. Of that headcount, approximately 225
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Canon Announces New Addition to its Highly Successful Production Color Inkjet Portfolio with varioPRINT iX1700

Canon U.S.A. Inc., a leader in digital imaging solutions, today announced the new upcoming1 varioPRINT iX1700 B3+ size inkjet digital sheetfed press, designed to deliver an exceptional
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Account Management: Dealers Cite Importance of the M in MPS for Maintaining Business

Leave it to the editors at ENX Magazine to state the obvious. But it really does bear repeating: the managed aspect of managed print services is the key to ensuring the next round of client
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Doing Better Business Difference Maker Greg Burrell Lets His Work Speak for Itself

When he strolled out the doors of the Penn Technical Institute, Greg Burrell figured his stay in the world of office technology dealer technical service would be a brief one. After more than 20
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Supplies Industry Mourns Passing of Gene Fontana

Gene Fontana, 71, a warm and colorful figure who was well known throughout the imaging supplies circle, passed away Sept. 30 following a courageous two-year battle with an undisclosed illness,
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Brother Unveils Lineup of New and Refreshed Digital Color and Monochrome Laser Printers and All-in-Ones

As the boundaries of hybrid work flex between home offices, small businesses, enterprise organizations and shared co-working spaces, the need for staying connected and in control of printing
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Toshiba’s LEAD Beyond Conference Portends Bright Future for Print

Ordinarily, Larry White is nothing short of a Texas gentleman (and a Cowboys fan, but we can forgive that trespass). But as the president and CEO of Toshiba America Business Solutions took the
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Ideas in Action: Dealers Share Peer Group Initiatives Implemented in their Businesses

There are many sound reasons to join an industry peer group. It’s not without commitment; if you show up at a meeting either hosted by a dealer or at a resort location, you should bring more than
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