Features

Here’s a new column where I present interesting comments that were made to me off the record. I think it’s a great way to share what’s going on in people’s minds when they can speak freely and Read More

Back in April BTA announced the launch of a new office technology industry dealer peer collaboration group focused on bringing non-competing dealers together to share best practices and Read More

There have been numerous commentators providing opinions as to Sharp’s future in the copier business. An article by Nikkei suggested that Kyocera was in discussions to buy Sharp’s copier Read More

Last week we presented comments from dealers on what they expect from their manufacturers. This week we’re turning the tables and asking manufacturers what they expect from their dealers. As with Read More

In case you missed it earlier this week Ricoh Company, Ltd. announced that they had made a significant investment in PTI Marketing Technologies, a provider of Web-to-print and marketing Read More

I’ve been speaking to a number of dealers over the last couple of weeks and have been asked a number of questions regarding the financial stability of Sharp, as if I would know the answer to that Read More

It’s been approximately seven years since I’ve written about what dealers expect from their manufacturers. Even when many of those expectations are expected it’s still good to have someone else Read More

When is the right time to take another look at reman color toner?  Where can you obtain unbiased data to assess the risk/benefit of the current market opportunity?  What is your risk profile for Read More

As the workforce becomes increasingly mobile, so does technology. That’s true whether you’re talking hardware or software, and nowhere is that more evident of late than in the world of office Read More

(Editor’s note: This is the second installment of an article I wrote that originally appeared last summer in Independent Dealer magazine www.idealercentral.com. It offers some perspectives Read More

  For many of us or maybe just me, the news on Aug. 5 that Nevill Business Machines in Carrolton, Texas has been acquired by Kyocera Document Solutions America was a shocker. Nevill has been Read More

John Givens, founder and chairman of Source Office Products, might not be providing his customers with managed print services (MPS) today if he hadn’t already had a service department in place Read More