Features

Lean Management in Managed Print Services for Dealers Part 4

Part 3 of the set of articles ”Lean Management in MPS” tasks about how the dealer’s business is influenced by the usage of an MPS solution that contains Lean components. The first advantages the
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MaxxVault’s Bruce Malyon Presents the Back Story of MaxxVault Enterprise 6.0

  In September MaxxVault, LLC announced the release of MaxxVault Enterprise 6.0, the latest version of its document management solution. The new version has more than 200 new features and
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The Biggest Challenges Faced by Independent Dealers in 2013

With one week to go until we announce the first group of 2013 Elite Dealers, I thought it would be interesting to examine some of the challenges our 2013 nominees have been faced with during the
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Lean Management in Managed Print Services for Dealers Part 3

In our previous article on Lean management in MPS, we talked, from the perspective of the distributor, how MPS benefits from Lean management principle: creating more value for customers with
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It Ain’t About Price

The nuns at St. Rose Grammar school would be smacking my knuckles with a ruler if I made that statement, but the poor grammar is meant for emphasis.  As we work on sales effectiveness with our
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More Big Wins in the Dealer Channel

I’m continuing to read the Elite Dealer nomination forms that have arrived over the past couple of months along with the flurry of nominations that came in late last week and it’s still
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Lean Management in Managed Print Services Part 2

In our previous article (Click here to read Part 1) we have established the link between Lean management and MPS. Indeed, this philosophy has brought many companies’ success (Wal*Mart, Inditex,
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Lean Management in Managed Print Services Part 1

An unstable economic situation like the one we are living in acts as an incentive to practice lean thinking. Though this is a concept born for the industry, it is absolutely valid in any type of
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Big Wins in the Dealer Channel

I’ve been reading the Elite Dealer nomination forms over the past couple of months and it’s thrilling to see how well some dealers have been doing over the past 12 months. Many are optimistic
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10 Sure Ways to Lose a Customer

(Editor’s note: This is an excerpt of an article that I wrote in 2007 for ENX magazine. It’s just as relevant today as it was then.) If you’re selling imaging technology you don’t need me to tell
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Recruiting through Social Networking at Impact Networking

In a world that’s becoming increasingly defined by who or what you ‘Like’ on Facebook, your Twitter tweets, and your LinkedIn connections, dealerships such as Impact Networking in Chicago, IL are
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Talking Sales and Dealer Management Software with SalesChain President Tim Szczygiel

Even though plenty of office technology dealers are already familiar with SalesChain, the developer of SalesChain sales and dealer management software, there’s still some dealers throughout the
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