Features

And the 25 Most Significant Events beat goes on as we present five more significant events from the past 25 years. If you’ve been following along, it’s interesting to see the connection, and not Read More

First, there is no such thing as an e-mail “template.”  If you send a template it may as well start with a delete button. Every e-mail needs to be customized to the person/company.  Do a few Read More

Welcome back to another round of the office imaging industry’s most significant events of the past 25 years. It’s been quite the ride, a ride that shows no signs of abating. No doubt about it, Read More

There seems to be a movement with “copier dealers” to prefunding a year’s worth of aftermarket in lease agreements. In this scenario the leasing company pays you 12 months of service and/or Read More

Where were you in ’92? That was 22 years ago. How about in 1989, 25 years ago? Many of us were smack dab in the middle of this industry, doing some of the same things we’re doing now, or laying Read More

NSi’s Vice President of Marketing Mike Morper can barely contain his excitement. He’s all worked up about ENGAGE 2014, NSi’s first ever end user event in the U.S. scheduled for June 4-5 at Read More

(Editor’s note: I wrote the following article for the May issue of Independent Dealer magazine. To read the complete issue or subscribe to this excellent publication targeting office supplies Read More

There is a question being asked on a sales management LinkedIn group, and I am paraphrasing, “Are high quality sales professionals born that way or developed?” This question demeans the sales Read More

If it’s early Spring it must s time for Kyocera Document Solutions America’s FY15 Pan-American Dealer Meeting.  This year’s event was held, where else but Las Vegas at The Venetian, one of my Read More

One of the beautiful things about the game of baseball is the fact that stats are kept on EVERYTHING.  Think about it, how often has the casual fan heard an announcer in the World Series say, “He Read More

The Association for Information and Image Management—otherwise known as AIIM—held its 2014 conference April 1-3 in Orlando. The theme of the event, Information Opportunity vs. Information Chaos, Read More

So when you’re at a dinner party with friends and they ask “How’s business?” how do you respond? Do you say, “I couldn’t be happier! I’ve seen revenue increases of 50 percent or more year after Read More