Features

Driving Greater Customer Success Motivates GreatAmerica Difference Maker Arial Harland

Whether we like it or not, business is a results-driven game. A company can have all the right people, processes and technologies necessary to set the stage for success, but in the end we’re
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DOCUmation Difference Maker Preston Woolfolk Relishes Caretaker Role

He may still be on the smiling side of 30 years of age, but one might argue that Preston Woolfolk is an old soul. The co-president of DOCUmation has logged a lot of industry miles in a relatively
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Are Soft Costs of Invoicing Hindering Your Business?

I had just gotten off the phone with a frustrated office equipment dealer who had spent the last few days scrambling to send out their monthly invoices—working frantically to print, stuff
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Challenges Exist in Working Nontraditional Products into Managed Service Contracts

If you had the opportunity to check out our October State of the Industry report on nontraditional product offerings that can offer a foray into specific vertical markets, one of the questions
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ECi Software Solutions Acquires Office Document Consulting Inc.

ECi Software Solutions, a leader in cloud-based business management solutions, today announced it has acquired Office Document Consulting Inc. (ODC), a global provider of sales automation
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Highly Targeted Email Attacks are on the Rise

New data shows a surge in attacks, what industries are targets, which users are at risk, and what you can expect to see in the future. It’s a simple trend, really: cybercriminals are getting
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Seek Out Counsel and Expertise: There’s No Need to Fly Solo with MPS

The road to MPS proficiency can be a long and arduous journey, but as we wrap up September’s State of the Industry focus on the topic, we are reminded that there are a wealth of resources within
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People, Process and Execution the Driving Forces Behind Xerox Difference Maker Jim Morrissey

For far too many people, the objective of the work day is to hear that five o’clock alarm and head for the exits. That kind of thinking sticks in the craw of James Morrissey. The vice president,
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Epson Files Lawsuit in California to Stop Ink Cartridge Counterfeiting

Epson America Inc. announced that it filed a complaint for trademark infringement and a request for a temporary restraining order and seizure against 26 Amazon marketplace sellers. Filed by Epson
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Customer Friction & the Flywheel: Delighting Your Customer in 2018

I recently attended Hubspot Inbound 2018, which is like the Lollapalooza of marketing. This year, a record 24,000 attendees flooded the Boston Convention & Exhibition Center to get inspired,
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Constructing the MPS Offering: It’s All About Accurate Customer Data

The beauty about data is the granularity it offers or can offer, for the purpose of assembling a managed print services program. The more specific the information, the better the odds of crafting
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Judith Spitz Advises Toshiba LEAD Attendees to Enable Women to Experience Higher Version of Themselves

Las Vegas—On the second full day of the Toshiba LEAD conference, one of the day’s programs kicked off with an hour-long address by Judith Spitz, the founding program director of the Women in
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