Features

Epson Files Lawsuit in California to Stop Ink Cartridge Counterfeiting

Epson America Inc. announced that it filed a complaint for trademark infringement and a request for a temporary restraining order and seizure against 26 Amazon marketplace sellers. Filed by Epson
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Customer Friction & the Flywheel: Delighting Your Customer in 2018

I recently attended Hubspot Inbound 2018, which is like the Lollapalooza of marketing. This year, a record 24,000 attendees flooded the Boston Convention & Exhibition Center to get inspired,
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Constructing the MPS Offering: It’s All About Accurate Customer Data

The beauty about data is the granularity it offers or can offer, for the purpose of assembling a managed print services program. The more specific the information, the better the odds of crafting
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Judith Spitz Advises Toshiba LEAD Attendees to Enable Women to Experience Higher Version of Themselves

Las Vegas—On the second full day of the Toshiba LEAD conference, one of the day’s programs kicked off with an hour-long address by Judith Spitz, the founding program director of the Women in
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Novatech Acquires Memphis, TN-based e/Doc Systems

Novatech, an award-winning provider of Managed IT and Print Services, has announced the purchase of e/Doc Systems, an independent document management and copier dealership servicing Memphis, T
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Toshiba LEAD 2018 Empowers Art of Business, Providing Tools to Craft Masterpieces

Las Vegas—Agile, bold, creative, determined and empowered. Those ABCs of characteristics certainly exemplify the approach employed by Toshiba America Business Solutions (TABS) and Toshiba Global
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The New Customer

Make no mistake about it: the market is in charge. As a provider of services, the best you can hope for is to understand your customer better than the competition, give them what they want,
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Broaching the Topic of MPS: Where to Begin with Clients

Attention, dealers. Who wears the decision-making pants in your family of customers? Obviously, it varies depending on the product or service offering. On the subject of managed print services
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Visual Edge Technology to Host its Presidents Meeting at BTA National Conference

Canton, OH (Sept. 10, 2018) — Visual Edge Technology has announced it will be co-locating its quarterly meeting at the 2018 BTA National Conference in New York City, bringing presidents from its
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Supporting the Dealer: Manufacturers Offer Variety of Managed Print Services Programs

As the calendar turns toward the final quarter of what has been an exciting 2018 on a number of different levels, we encourage you to check out our extensive coverage of MPS in the September
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Six Reasons Why Flat Rate/One Rate Will Change the Copier Industry

I remember when plain paper copiers used rolls of paper and not sheets. I remember when the glass on the copiers had to move back and forth. I remember when copiers used liquid ink (toner) to
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Five Steps to Hire Top Sales Talent

With today’s low unemployment rates, it may feel impossible to find top talent for your sales openings. This is due to quality-candidates staying under the radar of job boards. According to Your
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