Features

Marco Obtains Illinois-based ETC ComputerLand

Marco, a leading technology services provider, announced today that it has purchased ETC ComputerLand, a business IT services company headquartered in Quincy, IL. ETC ComputerLand has been
Read More

Three Copier Salespeople Walk into a …

Three salespeople garner an appointment with the same client. One of the salespeople is with the incumbent dealer of the account. The other two are on the outside looking in to gain net new
Read More

Industry Verticals: Standing Tall Among the Competition

No question…the more clients the better. To dealers in the print solutions industry, having a diversified client base is the main objective, but let’s not overlook “industry verticals.” By that,
Read More

Square 9 Encompass Conference Focuses on Education, Sharing Best Practices

Nashville, TN—The cavernous and expansive Gaylord Opryland Resort and Convention Center perhaps should come equipped with its own Sherpa guide to make sense of direction a lot easier for its
Read More

Driving Greater Customer Success Motivates GreatAmerica Difference Maker Arial Harland

Whether we like it or not, business is a results-driven game. A company can have all the right people, processes and technologies necessary to set the stage for success, but in the end we’re
Read More

DOCUmation Difference Maker Preston Woolfolk Relishes Caretaker Role

He may still be on the smiling side of 30 years of age, but one might argue that Preston Woolfolk is an old soul. The co-president of DOCUmation has logged a lot of industry miles in a relatively
Read More

Are Soft Costs of Invoicing Hindering Your Business?

I had just gotten off the phone with a frustrated office equipment dealer who had spent the last few days scrambling to send out their monthly invoices—working frantically to print, stuff
Read More

Challenges Exist in Working Nontraditional Products into Managed Service Contracts

If you had the opportunity to check out our October State of the Industry report on nontraditional product offerings that can offer a foray into specific vertical markets, one of the questions
Read More

ECi Software Solutions Acquires Office Document Consulting Inc.

ECi Software Solutions, a leader in cloud-based business management solutions, today announced it has acquired Office Document Consulting Inc. (ODC), a global provider of sales automation
Read More

Highly Targeted Email Attacks are on the Rise

New data shows a surge in attacks, what industries are targets, which users are at risk, and what you can expect to see in the future. It’s a simple trend, really: cybercriminals are getting
Read More

Seek Out Counsel and Expertise: There’s No Need to Fly Solo with MPS

The road to MPS proficiency can be a long and arduous journey, but as we wrap up September’s State of the Industry focus on the topic, we are reminded that there are a wealth of resources within
Read More

People, Process and Execution the Driving Forces Behind Xerox Difference Maker Jim Morrissey

For far too many people, the objective of the work day is to hear that five o’clock alarm and head for the exits. That kind of thinking sticks in the craw of James Morrissey. The vice president,
Read More