Features

Ringing in the New Year with a Look at Trends to Watch in 2019

Easily, the most difficult days of the year to find motivation and energy are the first few trips to the office following the long holiday season. Fear not, the gift wrap, party eyeglasses and
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Why Skipping Your Customer’s Business Reviews is a Big Mistake

Laurie McLevish, sales development manager at Print Audit and Education Committee member for the Managed Print Services Association (MPSA), presented on the importance of business reviews at the
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Sellers in Your MSP Should Facilitate Sales Urgency

An MSP company has a longer sales cycle than most businesses. Urgency can be a hard concept to impart when trying to close with the sort of clients you need to. The following are tips to assist
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New Year Beckons, but Same Old Challenges on Horizon for 2019

It seems that 2018 flashed before our eyes in a heartbeat, leaving nothing but a fond memory from a year awash in black ink on the financial ledger. MFP and copier placements may be flat for
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Following a Dream Pays Dividends for Toshiba Difference Maker Joe Contreras

Early in his career, Joe Contreras’ lunchtime drive would take him past a Toshiba facility. The Texas A&M product was employed with a smaller organization, where he was involved in the PC
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Three Tips To Avoid Sounding Like Another Sales Monkey On The Phone

Paper shuffling, sweaty palms, time to go to the bathroom, nobody answers the phone, surfing the internet—the excuses run rampant inside sales bullpens. Sales monkey business has run amuck inside
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Love of Electronics Sparks SIICA Difference Maker George Grafanakis’ Imagination

One of the keys to becoming a true visionary is to picture the outcome of a project in its entirety, then work backward to outline all of the steps necessary to make it become a reality. Of
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Growing Pains: Elite Dealers Seek to Implement Internal Processes to Reconcile Growth

The 2018 campaign has largely been a rousing success for the office technology dealer universe, aided to some degree by a healthy economy (the December stock market swoon notwithstanding).
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The Silver Lining of Lease Accounting: What Organizations Should Know About the New Standard

The long-awaited new rules for lease accounting approved by the Financial Accounting Standards Board (FASB) go into effect for financial periods starting after Dec. 15, 2018 for public companies,
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Five Things Successful MPS Providers Evaluate When Selecting a Financing Partner

Financing is a great option for businesses that need to acquire state-of-the-art office technology equipment, but also need to maintain cash flow and avoid tying up capital in long-term
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MSP Sales Campaign Considerations that are Fundamental

Your MSP sales team will have many opportunities, but some opportunities come at a cost. If the cost outweighs potential outcome, said opportunity may not be worth your effort. There are many
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Hiring and Maintaining Quality Employees a Top Concern for Elite Dealers

As we reach the home stretch of 2018’s final hurrah, it’s not too surprising to learn that one of the biggest stumbling blocks confronting our list of Elite Dealers is the need to identify, hire
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