Features

AI and the Sales Process: Bringing Clarity, Expedience and Professionalism to the Process

Few people would debate that, in our personal and professional lives, artificial intelligence (AI) is only scratching the surface of possibilities. Then there’s the little matter of what exactly
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Confidence Allows Image 2000 Difference Maker Shaya Rogers to Find Her Better Self

Confidence can be a funny thing, coming and going as it pleases, just like a teenager. When it checks out, confidence leaves more than its fair share of baggage—doubt, insecurity, hesitation and
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Stephanie Keating Phillips, Janene Aul Join Konica Minolta Dealer Advisory Council

Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) is pleased to announce the appointment of two new members to its Dealer Advisory Council (DAC). Effective as of the DAC meeting held
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Attackers Don’t Hack, They Log In: Can You Stop Them?

The latest trend in cybercrime is that attackers don’t really focus on “hacking” in; they’re logging in. We see this now in the wild, driven by organized criminal groups like Scattered
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Client Prospecting: How Dealers are Winning Net-New Accounts

It’s not surprising that one of the barometers used to measure the success of a sales department is its ability to secure net-new business—taking down a client, and unseating either another
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Epson Difference Maker Elliot Williams Loves Solving Customer Challenges

It’s amazing the depth of information you can absorb simply by listening. Elliot Williams knows this to be true. The director of product marketing for Business Imaging at Epson could easily throw
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Media Copy Partners with KDI Office Technology to Broaden Digital Solutions and Improve Customer Experience in Philadelphia

KDI Office Technology is excited to announce its strategic partnership with Media Copy, a trusted boutique digital printing company serving the Philadelphia region. Through this collaboration,
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COECO Office Systems Rebrands as UBEO Business Services

COECO Office Systems, a company serving the printer, copier and document technology needs of businesses and organizations throughout the Carolinas and Southern Virginia, is officially rebranding
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Industry Mourns the Passing of BEI Services Founder Wes McArtor

The office technology industry is deeply saddened by the loss of Wes McArtor, the president of NEXERA (formerly BEI Services) and a 30-year fixture on the industry circuit. Mr. McArtor, 67,
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Two-Minute Drill: Mike Marusic Examines the Opportunity Dealers have with Dynabook

When Mike Marusic joined the ranks of the overemployed and assumed the role of Dynabook president, it wasn’t just a matter of streamlining the corporate reporting process. The president and CEO
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Change Agent: Copiers Northwest Difference Maker Marc Grégoire Seeks Positive Outcomes

The title on Marc Grégoire’s business card may read “chief information officer,” but in his day-to-day interactions at Seattle-based Copiers Northwest, his underlying thrust is to be a catalyst
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Avision Refillable EzToner Kit Offers Longer Life Before Swapping Cartridges

It occurred to Thomas Sheng that a toner technology his company, Avision, offers may actually result in the company making less money. Still, the president of the Taiwan-based manufacturer knows
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