With the rapid pace of business change, your customers may feel like they’re always racing to keep up. But what if you could offer a solution that helped them get — and stay — ahead?
Intelligent capture may be the answer, especially when paired with the right solution features and functionality.
Globally, businesses are struggling to find and retain talent, remain digitally agile and identify what technologies they need to have in place to advance their IT and business goals. Many organizations are asking themselves, “What has to happen to get where we want, and need, to be?”
Let’s explore a few tools, features and functionality so you’re prepared with answers.
Turnkey technology to help organizations do more with less
The talent shortage has forced many companies to do more with less while trying to meet increasing customer demand and expectations. It can leave employees feeling overworked, overstretched and overwhelmed.
Intelligent capture — the process of using automation technology to identify, extract and classify critical information from incoming paper and electronic documents with limited user guidance — can help address this problem, while providing organizational efficiency, accuracy and cost savings.
Intelligent capture: The onramp to digital transformation
With intelligent capture, customers can manage more data, more quickly with less configuration than past capture systems.
While capture solutions, like Hyland Experience Capture (HxC), have become more advanced, the installation, deployment and maintenance has become easier thanks to low-code, cloud-native SaaS offerings. These features help limit the burden on already strained IT resources.
The IT benefits of low-code, cloud-native and web-based SaaS options
You’ve likely heard buzz around low-code tools and technology, and it’s with good reason. Low-code tools allow non-developers to quickly deploy and adjust purpose-built technology with visual design elements such as point-and-click and drag-and-drop configurability.
These low-code application development platforms enable organizations to quickly respond to changing business requirements, while reducing IT workers’ stress and time spent maintaining and supporting multiple, disparate systems. Simultaneously, it solves the challenge of finding and retaining in-house developers with specialized skills.
Organizations experience further efficiencies and time and cost savings when the low-code application development platform is delivered in the cloud via a user-friendly, web-based SaaS model.
A cloud-based platform eliminates the time — and cost — of server setup and maintenance. IT teams can simply install on desktops as needed and benefit from regular upgrades and enhancements with a multitenant SaaS deployment, providing a seamless end-user experience.
The cloud-native SaaS model is also a cost-effective way for organizations to deploy capture capabilities to multiple locations without increasing IT sprawl, which is perfect for a remote workforce. An organization can also set up as many users as it needs without additional costs.
Simplify distributed capture with web-based scanning on existing hardware
Web-based scanning functionality enables distributed capture and, when combined with SaaS-based classification and extraction, can provide significant time and cost savings by ensuring information is ready and verified when it arrives for central processing.
In addition, solutions like HxC provide flexible and compatible configuration to quickly capture both one-off and batch documents with nearly any scanner. Users can also export captured content in different formats for ingestion into any downstream system. This allows organizations to gain further value from their existing hardware and core business systems, and makes it easier to transition to a new solution.
Reduce manual work with machine learning and optical character recognition extraction
By capturing and managing content and data at the point it’s received — from any location —organizations will experience downstream efficiencies.
Technologies that automate capture processes, such as machine learning and optical character recognition (OCR), are what makes these capture solutions “intelligent.” In addition to expediting and optimizing processes, OCR extraction and machine learning can reduce data errors over time by allowing users to verify data quickly and easily as needed with simple double clicks, type-ahead or rubber banding functions.
Supervised machine learning can eliminate time-consuming, manual processes that are prone to error with benefits that flow downstream to other areas of the business. Faster processing could lead to better business decisions, faster customer service and an enhanced customer experience.
A scalable platform to grow with the business
Working with a patchwork of vendors, systems and solutions can be expensive, time-consuming and prevent business growth when the capabilities no longer align with business needs. That’s why it’s important when selecting an intelligent capture solution to consider the provider’s entire portfolio of products to ensure the solution is scalable to meet your customers’ evolving business needs. At Hyland, our content services solutions grow with your customers and are backed by industry and use-case expertise to support their continued digital transformation goals.
Visit here to learn about Hyland’s portfolio and partner program.
