DEX Imaging, LLC
Tampa, FL
www.deximaging.com
Year Founded: 2002
President/Owner: Dan Doyle Jr.
Number of Employees: 2,000+
Primary Vendors: HP, Konica Minolta, Canon, Kyocera, Sharp, Ricoh
Primary Solutions Offerings: Apple, Microsoft, Dell, PaperCut, Canon, Printer Logic, Proofpoint, Cisco, SentinelOne, Webroot, Fortinet, Axcient
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $495 million
Fastest-Growing Business Segments: Solutions (54%), wide-format (36%), MPS (27%)
Biggest Accomplishment of the Past Year: The Doyles (Dan Sr. and Dan Jr.) teamed with Gamut Capital to repurchase DEX Imaging from Staples.
Why We Consider DEX Imaging Elite:
- Attention grabber. When DEX Imaging acquired dealerships in the mountain region—Utah, Wyoming, Montana and Idaho—the company leaned on a little ingenuity in trumpeting the news from a marketing standpoint. News of the acquisitions of Imaging Concepts and Valley Office Systems were communicated via an outdoor, radio and digital media campaign. Billboards proved an effective method, as many people in this region commute long distances to work. It led to increased sales leads and brand exposure.
- Trained professionals. Rather than rely on manufacturers for technician and systems engineer training, DEX Imaging offers team members its own robust service training. All employees are trained on the company culture as well.
- Valued teammates. The dealer’s human resources department continues to implement new programs that demonstrate employee appreciation and celebrate its brand equity.
- Giving back. DEX Imaging donates a third of its profits to charities, educational programs and various nonprofits in the communities where it does business. The dealer has an internal volunteer program, DEX Helping Hands, which enables employees to dedicate their time to charities.
Flex Technology Group
Mesa, AZ
www.flextg.com
Year Founded: 2005
President/Owner: Frank Gaspari
Number of Employees: 1,400
Primary Vendors: Ricoh, Sharp, Canon, Lexmark, HP, Konica Minolta
Primary Solutions Offerings: DocuWare, PaperCut, OpenText, Vasion Print, Tungsten Automation, Upland Software, WestFax, FormedAI
Primary Leasing Partners: Canon Financial Services, Wells Fargo
Approximate Yearly Revenue: $434 million
Fastest-Growing Business Segments: MPS, production print
Biggest Accomplishment of the Past Year: Customer retention is a hallmark of Flex Technology Group’s value proposition, as evidenced by its 97% retention rate.
Why We Consider Flex Technology Group (FTG) Elite:
- Effective storytelling. FTG kicked off an inbound marketing strategy focused on long-form content development. This saturation campaign is replete with unique insights and opinions that matter most to the print and imaging industry.
- Creative partnerships. Forget about service contracts—through the dealer’s TonerPLUS program, customers with large fleets can enjoy full-service support simply by purchasing their toner from FTG.
- Bigger targets. FTG continues to demonstrate its dominance in the enterprise client arena on the strength of new national and enterprise MPS accounts. Some of these major partners include a Fortune 25 retail establishment and some of the nation’s most prestigious health care networks.
- Notable achievements. Some of FTG’s most recent recognitions include Elite Member Status in Canon’s 2024 Advanced Partner Program and the 2024 DocuWare Customer Service Champion award. The dealer also notched a spot on Selling Power’s 60 Best Companies to Sell for in 2024 list.
Marco Technologies, LLC
Saint Cloud, MN
www.marconet.com
Year Founded: 1972
President/Owner: Doug Albregts
Number of Employees: 1,217
Primary Vendors: Konica Minolta, Sharp, HPE, Microsoft, Dell/EMC
Primary Solutions Offerings: Microsoft, Cisco, Mitel
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $460 million
Fastest-Growing Business Segments: Software subscriptions (26%), cloud voice (12%), A/V and physical security (12%)
Biggest Accomplishment of the Past Year: Marco saw its cloud voice and managed IT recurring revenue increase 12% over the previous year.
Why We Consider Marco Elite:
- MPS mojo. To address the challenge of communicating the true value of managed services to various verticals, Marco partnered with an inbound marketing agency to develop comprehensive guides on managed print. The guides are aimed at the health care and higher education verticals, and the content has been a boon in generating quality leads for the sales department.
- Top takedown. One notable win saw Marco ink a competitively awarded print services and devices pact with E&I Cooperative Services, a procurement cooperative for the K-12 and higher education space. Included in the deal, which runs through January 2029, are Sharp printers and copiers and Marco’s MPS.
- Trophy case. The dealer made its way onto a number of performance lists, including Channel Futures 2024 MSP 501 and three from CRN: 2024 Solution Provider 500, 2024 Tech Elite 250 and 2024 MSP 500. Marco was also named Mitel’s U.S. Partner of the Year, Barracuda Partner of the Year Americas, Cisco Regional Partner of the Year and Mitel Public Sector Partner of the Year.
- Next gen. Marco offers internships in conjunction with colleges and universities. The dealer matches students with roles and responsibilities that dovetail with their interests. The experience provides the opportunity for students to get hands-on experience and career advice.
Pacific Office Automation
Beaverton, OR
www.pacificoffice.com
Year Founded: 1976
President/Owner: Terry Newsom
Number of Employees: 1,475
Primary Vendors: Konica Minolta, Canon, Ricoh, Sharp, Kyocera, HP, Lexmark, RISO
Primary Solutions Offerings: ACDI Energy, Intermedia, EFI, Watchguard, Arctic Wolf, Datto, Verkada, DocuWare, Square 9 Softworks, Microsoft, Fax Core, Barracuda
Primary Leasing Partners: DLL, Wells Fargo, U.S. Bank, Canon Financial Services, First Citizens Bank, Macquarie, PEAC Solutions
Approximate Yearly Revenue: $458 million
Fastest-Growing Business Segments: Managed IT (20%), unified communications (18%), production (18%)
Biggest Accomplishment of the Past Year: Pacific Office Automation has returned to pre-pandemic levels with billable images.
Why We Consider Pacific Office Automation (POA) Elite:
- Joint forces. POA has been teaming with its partners to facilitate integrated and co-branded marketing campaigns. This has effectively raised client awareness to other elements of the dealer’s product and service catalog, while partner co-branding has increased success rates.
- Untold fortunes. The dealer has done particularly well with Fortune 1000 customer acquisitions, including two high-dollar IT transactions.
- Help wanted. With the ever-growing need for technicians given their scarcity, POA has been advocating to consider the industry a viable employment destination. Partnering with a local community college, POA devised a technician certification program. Upon completion, candidates have the option to interview with the dealer and receive tuition reimbursement if hired.
- Tee time. POA is title sponsor and a pioneer in the Charity Championship Tour, a PGA tour-style golf tournament. There are 32 teams each representing non-profit organizations. The event has a $60,000 purse.
UBEO Business Services
Austin, TX
ubeo.com
Year Founded: 2004
President/Owner: Jim Sheffield (CEO), Jim Morrissey (president)
Number of Employees: 1,300+
Primary Vendors: Ricoh, Canon, HP, Xerox, Sharp, Konica Minolta, Kyocera, Lexmark
Primary Solutions Offerings: Laserfiche, DocuWare, Canon, OpenText, Hyland, PaperCut, Microsoft, Okta
Primary Leasing Partners: U.S. Bank, GreatAmerica, DLL, Wells Fargo
Approximate Yearly Revenue: $400+ million
Fastest-Growing Business Segments: Software (28%), wide-format (16%), production (11%)
Biggest Accomplishment of the Past Year: With the change in non-compete laws easing mobility restrictions, UBEO Business Services has witnessed an influx of talented sales reps and had a target of 60 new recruits by the end of 2024.
Why We Consider UBEO Business Services Elite:
- Brand boost. Bringing its 25 brands into alignment has been an ongoing marketing quest for UBEO. Two years ago, the dealer embarked on a rebrand of Ray Morgan Company, one of the more prominent names in its stable.
- Top takedowns. An agreement with Kilgore College included a full campus hardware and software solution. As part of the deal, UBEO standardized the fleet and installed software solutions for the education space while enabling the school to streamline its internal operations. The dealer also helped Kilgore launch its Ranger Print campus shop, capable of wide-format, rigid substrate printing and billboard printing via a 10’ wide roll-fed printer.
- Transparent operations. UBEO shares its decision-making process with team members. When difficult challenges can impact employees, they’re invited into the conversation. This transparency is critical to solidifying the employee commitment to the team and its mission.
- Sales support. In addition to the aforementioned target for new account reps, UBEO is also aggressively hiring support staff. They are vital to enabling account reps to focus on their main priority, which is selling.
