DEX Imaging, LLC
Tampa, FL
www.deximaging.com
Year Founded: 2002
President/Owner: Dan Doyle Jr.
Number of Employees: 2,000+
Primary Vendors: Konica Minolta, Kyocera, Canon, Ricoh, HP
Primary Solutions Offerings: PaperCut, Canon, DFI, PrinterLogic, Kofax, Patrol, DEX MPS, Staples MPS
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $300+ million
Fastest-Growing Business Segments: Wide-format, enterprise accounts
Biggest Accomplishment of the Past Year: DEX Imaging acquired eight dealers as it continued to grow its footprint with significant expansion in the northern and western states.
Why We Consider DEX Imaging Elite:
- Center stage. DEX Imaging is a conspicuous brand for anyone who’s watched or attended sporting events in recent years. The dealer spends 90% of its annual advertising and marketing budget on locally targeted sponsorships with major league franchises in most team sports in addition to auto racing and women’s pro golf. Its bevy of signage helps build brand awareness in the communities where it does business, and these partnerships enable DEX Imaging to entertain guests in grand style.
- Solid relationships. The depth of customer relationships is one of the virtues behind DEX Imaging’s longstanding working agreements. Clients are viewed as partners, and the dealer seeks to interact with them through a variety of touch points—all designed to proffer solutions that drive down cost and increase profitability.
- Striking a balance. The dealer has forged a family-type culture during its 20-year history, believing that employee happiness and customer success are vital components to growing the business.
- Giving back. DEX Imaging donates one-third of its profits to charities. In addition to sponsoring local athletic programs, the dealer has established an employee charitable volunteer program to support non-profit organizations.
Flex Technology Group
Mesa, AZ
www.flextg.com
Year Founded: 2005
President/Owner: Frank Gaspari
Number of Employees: 1,200
Primary Vendors: HP, Canon, Ricoh, Konica Minolta, Sharp, Lexmark, Zebra, Epson
Primary Solutions Offerings: Office equipment, professional services, production equipment, managed print services
Primary Leasing Partners: U.S. Bank, Wells Fargo, GreatAmerica
Approximate Yearly Revenue: $300+ million
Fastest-Growing Business Segments: MPS, production print
Biggest Accomplishment of the Past Year: Flex Technology Group enjoyed considerable organic growth courtesy of several net-new enterprise/national MPS accounts, including major retailers, legal firms, health care/hospitals and financial institutions.
Why We Consider Flex Technology Group Elite:
- Proprietary Technology. Flex Technology Group continues to fortify its national MPS programs through a number of unique technology solutions. One such tool is the FlexTG Client Portal, which allows customers to monitor their print environment in real-time. Users can benefit from features including service and supplies updates, asset management capabilities (fleet, location and device-level reporting), user access settings and centralized management to support all manufacturers and assets.
- Industry accolades. Consistency has been a hallmark for Flex Technology Group, as evidenced by its multi-year capture of honors including CRN’s Solution Provider 500 list (its ninth consecutive appearance). It was also recognized by Selling Power with a spot on the 50 Best Companies to Sell For list in 2022, where the dealer ranked 30th, marking its fifth appearance among national sales organizations. Flex Technology Group also hauled in Sharp’s AAA Platinum Level Service Provider Award for 2021-2022 and DocuWare’s 2022 Customer Service Champion Award.
- Culture club. Being able to maintain company culture in the face of extraordinary growth has been a focal point for Flex Technology Group. In doing so, the dealer focuses on four pillars of its culture: the well-being, growth and development of its employees; the passionate care of clients and seeking ways to add value to their relationships; seeking out partner companies that dovetail with its success objectives; and emphasizing the support of communities in which it does business.
- Environmental responsibility. The dealer partners with Trees for the Future to reduce the environmental impact of its customers by planting trees to offset their paper consumption. Taking a global view, Flex Technology Group works with thousands of farming families to improve communities across nine countries.
Marco Technologies, LLC
Saint Cloud, MN
www.marconet.com
Year Founded: 1972
President/Owner: Doug Albregts
Number of Employees: 1,159
Primary Vendors: Konica Minolta, Sharp, HPE, Lexmark, Microsoft, Dell
Primary Solutions Offerings: Microsoft, Cisco, Mitel
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $435 million
Fastest-Growing Business Segments: Subscriptions (62%), cloud voice (31%),
Biggest Accomplishment of the Past Year: Marco tackled the supply chain challenges that hamstrung the dealer community through deft management and anticipation of customer needs that resulted in orders being placed in a timely manner.
Why We Consider Marco Elite:
- Client initiatives. Marco strategizes with its top vendors to execute their MDF and MOU programs that align with its solution offerings. The dealer is currently working on a marketing campaign that features Microsoft Office 365 and Veeam. It includes a webinar, blog and social media posts along with attendee giveaways for clients who schedule one-on-one demos.
- Cash crops. Two of the dealer’s biggest takedowns centered on mid-sized agricultural organizations that were converted to Marco’s managed IT services. These clients sought a consistent approach to IT support for their end-users with enhanced visibility into areas of risk, more comprehensive technology road mapping and elevated cybersecurity—competencies Marco was able to provide through its managed IT platform.
- Dealer kudos. Marco was named to the Top 200 Workplaces list by the Minneapolis Star Tribune and the 2022 Top Work Places honor roll, per the St. Louis Post-Dispatch. The dealer also garnered a spot on CRN’s 2022 MSP 500 list and Cloudtango’s MSP Select 2022 registry of top managed service providers.
- Looking lean. Employing streamlined continuous improvement principles enables Marco to focus on working smarter. The dealer has more than 650 certified systems engineers and technical representatives in order to furnish clients with the highest level of expertise. Monthly customer satisfaction surveys bear this out, as 90% of respondents say they would recommend Marco.
