Providing Dealers with Cost-Efficient, Total Environmental Solutions since 1996
This isn’t breaking news. ePartsroom is quickly becoming an industry leader in providing remarketers, leasing companies, manufactures and copier dealerships with total end-of-life environmental solutions including the reuse, recycling and remanufacturing of office equipment, parts and components. Their innovative remarketing and recycling programs offer their 
partners the highest residual values from lease-end assets through an innovative inverse-manufacturing process. From a component level they offer additional revenue stream while ensuring clients are provided the industry’s most advanced environmentally responsible, data security (hard drives) and recycling Solutions. What differentiates ePartsroom from their competitors? They work with their clients to design a cost effective end-of-life management process that solves their needs by unlocking value in a variety of materials and reducing the demands on our natural resources. Each step of the de-manufacturing parts process is systematically designed to increase efficiency and add real value to any service department. And not many dealers are aware of this, but Epartsroom is currently the industry’s only certified downstream recycler.
Recovery and Refining
l Efficient and Secure Reverse Logistics to ship material
l DoD Standards Data Security Protocols (Hard Drives)
l Manual Demanufacturing with automated processes
l Mechanical Demanufacturing with separation, shredding and sorting technologies
l Industry compliant and audited material waste-stream
l Certified electronics recycling downstream partners (R2, e-Stewards)
l Refurbish and Remarketing
l Full automated testing of all equipment, components and parts
l Wholesale and retail outlets
l Multiple E-Commerce Sites
l Transparent online revenue and asset reporting technology
From a Dealer’s perspective, ePartsroom’s commitment to providing the highest quality copier parts, components and supplies at the lowest possible prices offers real value and increased service profitability . Not only do they offer every part in their online catalogs at wholesale prices, but they also ship their products to multiple countries outside the continental United States! They understand the demands that are placed upon office equipment service departments in meeting customer needs. That is why most parts are in stock and can be shipped the same day. In addition, the company stocks a large number of hard to fine expensive parts at used parts prices. Once placed, all orders can be tracked online from the point of confirmation to delivery, with expedited shipments or special requests given the highest attention in order to limit the customer’s down time.
Let’s face it, used and refurbished parts are nothing new to the office equipment industry. In fact for years dealers and many manufacturers have realized the cost savings associated with used parts. This common boneyard practice has helped both large and small dealers save millions of dollars throughout the years.
“We know used parts are nothing innovative in this industry. It is how we provide this used parts solution that’s truly unique,” says Tom Porter, General Manager.
“Quality and accuracy are leading objectives inside our processes; we begin by de-manufacturing a copier classifying all of the parts and components so that our customers can find any part by part number, description, by model, and by category. This level of search increases the success of our customer’s online shopping experiences,” explains Daniel Garcia, Product Manager.
Stephen Parker of Marimon Business Systems Inc. says about their website, “I like the way it’s laid out—just a few clicks of the mouse to get to the right accessory or part. Quick and easy check out process. Very reasonable prices.” Howard Kancilia of Celerity Corp adds, “We like using the website for a resource.” “It is a go-to resource,” says Leslie, his partner and wife, “I use it all the time. I would also recommend their excellent customer service and online knowledge base.” They also add, “[ePartsroom is] always prompt. Their warranty process is easier than with manufacturers, and whenever we have a difficult question, the staff is very responsive.” Roger Tupa of Countywide Copier Services says, “Very helpful outstanding service…If I have questions, it’s easy to get a hold of them, make sure [our] customer is happy and answer any problems. I buy a lot of equipment from them too.”
Whatever the issue, ePartsroom is there for their dealer customers. ePartsroom regularly conducts surveys to identify what is important to their customers. When it comes to purchasing parts and supplies for a dealership, for some, pricing is the top priority. For others, it is making sure the product matches OEM quality. And, of course, it’s the customer service that one receives that makes all the difference.
When customers are asked if they will use ePartsroom again, the answer is a resounding, “Yes!” all around.
BENEFITS TO DEALER CUSTOMERS :
{Building a customer-centric organization}
- Offering same as OEM Quality products
- Website is a great research tool, since every product can be sourced through no less than 5 different search methods
- OEMs many times list new parts and the same older model parts with different part numbers and higher price; however, at the ePartsroom website if you search the new number or the old number you get the same low cost part
- Customers can track and make changes to their orders prior to shipping, all from a secured web-based dashboard, with email notification throughout every step of the “Pick, Pack and Ship Process” updating customers of the order’s status
- Bar coded order management: UPC Bar Coding throughout the entire process (e.g., sales orders, picking and packing tickets on every product) ensures a higher degree of order accuracy
- Unabridged Secure Customer account access from the website, viewing all account activity as far back as 2005
- Simple checkout/Same day shipping/Free shipping on orders over $200/Hassle free returns
- All products are repackaged to new OEM standards
- 30 day satisfaction guarantee
- 100% Security Hard Drive Privacy
BENEFITS TO OEM’S & Leasing Companies
{A new approach to remarketing wholesale machines}
ePartsroom has closely monitored the regulatory landscape, tracking the increasing number of states to enact electronic waste regulations for end-of-life electronics and the inevitable comprehensive Federal laws that will eventually pass in Washington. ePartsroom has developed built-in systems and processes to provide stakeholders empirical data on recycling material and believes that as these new regulations on recycling and reuse operations are the law of the land, that copier manufacturers will realize that recycling is not among their core competencies and choose to outsource these operations to companies like ePartsroom who have specific product knowledge and already established, audited and certified downstream recycling partners.
- Manage End of Life Assets
- Source to remarket Excess & Obsolete (E&O) Inventories
- Support reducing carbon foot print marketing initiatives
- Certified Recycler/Audit Downstream Environmental compliance
- Data Security Compliance
- ePartsroom process supports OEM’s sustainability objectives
- OEM’s outsourcing closed-loop recycling to ePartsroom can focus internal resources on mission critical operations
“Our mission is to provide cost effective solutions to our dealer customers in an increasingly competitive business environment,” adds Tom Porter. “It’s not just a plaque on the wall, it’s truly a guiding principle for us.”
ePartsroom strives to achieve professionalism and prompt service for their customers by maintaining one of the industry’s most extensive inventory of high-quality used copier parts and compatible supplies, so they are ready to be shipped out. Their inventory of used parts, refurbished components and assemblies are processed under the highest Quality Assurance protocols in the industry. Each product is inspected to ensure they meet or exceed OEM quality parts performance standards, and they are meticulous about attention to accuracy of product descriptions and part numbers to ensure customers receive the replacement parts they order. With a strong inventory management system, a simple online ordering process, and, when needed, a hassle-free return policy, there’s no question why smart dealers choose to partner with ePartsroom.
