Like millions of other Americans, Les Olson grew up during the Great Depression, a time in which family was just about the only thing many people could count on. And even there, Olson’s losses were heart-wrenching. An older brother passed away, and on Les’ first day of high Read More

Any conversation involving managed IT generally centers on the 8,000-pound gorilla in the room: security. Last summer, more than 143 million U.S. consumers saw their personal information (social security numbers, birth dates, addresses, etc.) exposed in the Equifax breach. And Read More

As we wrap up this month’s focus on printing consumables, we’d like to take a look at how certain technology changes have helped shape and positively (and negatively) impact consumable offerings for dealers and their end-user clients. While many of our panelists note the Read More

Hollywood, FL—Giving many attendees a break from the doldrums of winter, Canon assembled more than 50 industry journalists and analysts to the annual One Canon Event, held at the sun-splashed Diplomat Beach Resort here Feb. 12-14. The venerable manufacturer used the gathering to Read More

Last month, Global Imaging Systems (GIS), a Xerox Company, revealed its leadership change for the future, with Dan Cooper taking the helm to replace Tom Salierno, who is retiring as CEO in April. He will report to Mike Feldman, president of North America Operations at Xerox. Read More

Last week, a pair of OEMs and an industry analyst provided an overview of the benefits of using original equipment manufactured-supplied consumables. This week, we’re providing equal response time for third-party consumable manufacturers to make their case for taking the Read More

There are two sides to every argument. In the case of offering OEM-produced toner as opposed to third-party product, office technology dealers and resellers need to weigh a number of options when managing their accounts, not the least of which is price. In this week’s look at Read More

Once the final fireworks to usher out 2017 and welcome in the New Year fizzled in the night sky, the office technology universe was treated to a series of explosions that are still shaking the house. If there was any doubt that the increase in mergers and acquisitions witnessed Read More

Las Vegas—It is easy to see that Guy Gecht has a penchant for numbers. The CEO of Fremont, CA-based technology provider EFI was awash in data as he regaled the 1,500 attendees during his opening address at Connect 2018, held Jan. 23-26 at the Wynn Las Vegas resort and casino. For Read More

Last May’s Supreme Court decision in the landmark Impression Products vs. Lexmark case seemingly set the remanufacturing world on its ear while dealing a blow to global OEMs. Now that a precedent has been established that all patent rights have been exhausted following the Read More

Is it even possible for Doing Better Business, the Altoona, PA-based provider of office technology, managed print services, managed IT and document services for the central Pennsylvania, West Virginia panhandle and Maryland regions, to improve upon 2017? It would be tough to Read More

Take a good look at the head-and-shoulders picture of Jim Loparich. If he looks quite familiar, then there’s a strong likelihood you are currently doing business with Pinnacle Sales. The Westlake, OH-based master distributor of OEM and compatible imaging parts and supplies may Read More

Around the time Eric Smith joined Impression Products, the family-owned business founded by his father, Walter, one of the Charleston, WV-based firm’s biggest moves was becoming a Lexmark-authorized supplier of toner cartridges. In fact, Impression Products also offered OEM Read More

When it comes to purchasing a new car, many of us are guilty of making our selection based upon short-sighted criteria. We fall for the sexy looks, become attached to only certain makes and models, and even obsess about ancillary features that really add little to the overall Read More

Toward the end of 2007, economic indicators started to take a sharp, downward turn. It had been six years since 9/11 impacted America’s economy and psyche. While recessions have come and gone, with varying depths of impact, few prognosticators could have predicted the fiscal Read More