Try carving out a definition for everything-as-a-service (XaaS) as it applies to the office technology space and the dealers who serve it. It’s not an easy exercise. And its title alone suggests anything and everything a dealer can provide its clients on a monthly, Read More

In the course of a given day, it is easy to get distracted by a multitude of tasks, some of which may have carried over from the previous day, and others that loom ominously in the near future. As for Anne Priede, she has her feet firmly planted in the here and now. The senior Read More

A middle-aged job prospect, Dave Johnson, sat pensively in front of the human resources director for WYSIWYG Business Solutions of Camden, NJ, anxiously awaiting her next question. “Well, everything seems to be in order,” the director concluded. “But I just have one question Read More

Make no bones about it. The team behind the Lexmark BSD Roadshow series are the kind of guys you’d want to kick back with, smoke a few cigars, enjoy a brandy or two and speculate on who the Bulls are going to take in the NBA draft. Perhaps as to prove a point, that’s exactly what Read More

Last week’s acquisition of MWA Intelligence Inc. (MWA) may seem like a coup for Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) and its All Covered division, and that would be accurate. After supporting MWA and channel dealers for the past three-plus years in areas Read More

It’s no secret that a dealer’s sales division is often the one area that frequently sees the highest turnover rates. To what extent the vice president of sales and/or the sales manager can effectively chart out the expectations for a rep, and provide the tools necessary to meet Read More

Given this week’s Fourth of July celebration, it seems only appropriate to pay homage to a Difference Maker who, in the face of long odds and potentially damning consequences, took a defiant stance that went all the way to the U.S. Supreme Court…and won. One of the Read More

Ideally, the path to growth within the dealer community is paved with promises of net-new business, but that need not be the cure-all solution. As with any ancillary offering that provides enhanced customer stickiness, your current book of business is the simplest solution to Read More

In “Calmly We Walk Through This April’s Day,” the late poet Delmore Schwartz wrote, “Time is the school in which we learn, Time is the fire in which we burn.” It is a reminder of not only our mortality, but perhaps the importance of gleaning knowledge and perspective during our Read More

That the past year has been challenging to Ricoh Company is an understatement. The Tokyo-based OEM registered a $1.6 billion loss for the fiscal year ending March 31, 2018, which was largely a factor of the goodwill impairment of its North American business. Well before the Read More

Establishing a corporate culture can be a tricky thing for any office technology dealership. Sure, there are base values that any company worth its salt will seek in its employee roster: Honesty, integrity, a sterling work ethic, the willingness to do whatever it takes to satisfy Read More

The driving force behind OES-Solutions was never to be just a repository for purchasing product. After all, there is an ample number of other distributors who fit that description. The true wheelhouse for the Westfield, IN-headquartered distributor is catering to SMB dealers with Read More

In the 2000 film, “The Family Man,” Nicolas Cage’s character, Jack Campbell, finds himself in an alternate universe. In it, he tries (among other things) to win his way into a job with a Wall Street M&A firm, P.K. Lassiter. In “real” life, Campbell is the president of P.K. Read More

To err is human, but there is no forgiveness for users whose repository of information is flawed. Content management explodes on the launching pad when content fidelity is compromised. Fortunately, there is a wealth of solutions that can ensure optimal confidence in the Read More

It didn’t take long for the other shoe to drop. Fujifilm Holdings has taken Xerox to court, seeking more than $1 billion in damages for a breach of contract after the Norwalk, CT-based manufacturer announced it would no longer pursue the proposed merger between Xerox and Fuji Read More