How would you like to pay? As consumers, it’s a message we’re bombarded with on a daily basis. The ways and means of completing a transaction have billowed to the point where cash has almost become the red-headed stepchild. We couldn’t possibly have envisioned a day when a phone Read More

By all accounts, 2024 has gotten off to a solid, if unspectacular, start. As we’ve noted in other stories, both in the magazine and newsletter articles, dealers are experiencing “first world” problems, such as the need to add staff and more physical space. It seems dealers are Read More

It’s not just the most jaded of employees who privately fear that their company views them as just a number, a garden variety commodity who could be swapped out in a heartbeat. Every now and then, however, an event or situation arises that underscores a team member’s worth, and Read More

Like any publication that seeks to stake claim as the number-one voice of the industry, ENX Magazine likes to think it has a fairly firm grasp on the issues and challenges confronting office technology dealers, MSPs, etc. But while we may engage with many of you on a monthly Read More

Many workers, particularly those who’ve amassed a fair amount of tenure, often find their jobs to be stagnating or at least lacking in the change-of-pace department. The same old, same old is what causes those concentric circles to do their hypnotic eye spins. And it may not be Read More

Brent Portera is proud to say that he had a front-row seat for the evolution of Copier Headquarters to GoodSuite. Little did he know at the time that more change was in the air. It was the final day of 2019, and the newly-christened GoodSuite was holding a technology show at its Read More

We’re not even halfway through calendar 2024, yet the year is already revealing as much about the future of the industry as it is the present. As a business owner, you should be fully attuned to what it is saying. You can drop the word “new” from the term “new normal.” What you Read More

The days of DANKA and IKON may be long gone, those heady times when billion-dollar deals captivated the office technology dealer space. There are far fewer players, and dwindling print demand forced a correction, a right-sizing of the market. If someone were to tell Dan Doyle Jr. Read More

Starting this week and running through the end of the calendar year, ENX Magazine will highlight participating Difference Makers with extended personality profiles in The Week in Imaging newsletter. You can read about all 67 honorees in our May issue. Ron Robey sat in the lotus Read More

Is it a presidential election year already? The mere mention of it makes many Americans wince in frustration. What was once a source of national pride has degenerated into warring factions, mistrust in the election process and questions regarding the validity of results. And that Read More

It is that time once again that we salute the industry’s Difference Makers. Each year, we put out a call to action asking you, our valued readers, to support our recognition program by nominating the industry’s best and brightest stars. You responded in fine fashion and provided Read More

Let’s compare managed IT to auto racing for a minute. In both, the leaders devised a plan/strategy to get ahead of the pack from the outset, to use technology, skill and knowledge to open up a comfortable lead. But we know what happens next. In racing, pit stops enable teams with Read More

When Konica Minolta Business Solutions U.S.A. President and CEO Sam Errigo convened a hastily-assembled update call with press and analysts early Monday, part of his objective was to dispel some misinformation regarding the OEM that has been circulating via certain outlets. But Read More

A managed IT offering is only as strong as the people behind it. Sure, it helps to have all of the tools/software/systems that can serve all the needs of a customer. But from savvy account reps to engineers and specialists, the team behind your logo is your company’s value Read More

If it were only a set-it-and-forget-it, one-time investment proposition, managed IT would be so much more palatable to a wider range of dealers. That’s simply not the way it is, for if it were that easy, then everyone would offer this MSP gem. If you close your eyes and listen, Read More