The day was March 29, 1998. Chip Crunk stood perched on a forklift and addressed his employees on the sad reality of what lay before them. RJ Young’s building was a pile of smoldering ashes, having burned to the ground the previous day. The president and CEO of the Nashville, Read More

As a complement to our state of the industry feature on workflow solutions, we’ve asked our panel of dealers to provide examples of actual implementation opportunities they were able to capitalize on. These real-world solutions speak to the dealer’s ability to leverage ingenuity, Read More

Spoiler alert! Get ready to hear this common phrase uttered by dealers in reference to their clients, when it comes to garnering time, process and margin benefits from optimized document and workflow process enhancements… They don’t know what they don’t know. Mention enterprise Read More

This month’s state of the industry package on the Future Office/Smart Office (FOSO) technology movement included a manufacturer roundtable of experts from Ricoh, Xerox and Konica Minolta. Several other manufacturers are on the verge of releasing similar FOSO offerings, some of Read More

Having enjoyed a successful 25-plus year career in the world of marketing across a variety of businesses, Keven Ellison was contacted by a business associate from AIS of Las Vegas. She told Ellison about AIS’ corporate culture and felt that he would fit into the organization like Read More

As we dig deeper into the topic of smart office/future office opportunities for office technology dealers, the conversation invariably turns to post-sale revenue. Certainly, the opportunity to go wider and deeper with clients on MFP box alternatives can open the conversation to Read More

Faith is a driving influence in the life of Lee Flood, a gift and a set of beliefs he has embraced. But perhaps his gift to others he comes into contact with is empathy. “I take my job very seriously, but it’s not the most important thing in my life,” Flood said. “Faith, family, Read More

Our June state of the industry look at smart office/future office innovations provided a glimpse of tools off the beaten MFP path, from interactive white boards to virtual receptionists, cloud-based services, VoIP and conference room management solutions. To further the Read More

As a seasoned poker player, Tom Callinan has become well versed at calculating odds. Knowing when to muck your hand is at least as important as knowing when to go all in. It entails recognizing when your opponent has a strong hand or is bluffing. The ability to read people can Read More

Epson America Inc., a leading provider of high- performing printing solutions, today announced the expansion of its corporate inkjet line head printer portfolio with the WorkForce Enterprise WF-M20590 A3 multifunction network printer, delivering monochrome prints at 100 ISO pp Read More

Oftentimes, in life and in business, we become handcuffed by a lack of resources necessary to execute a job or task in proper fashion. That presents a quandary: Do you push forward and “make do” with what you have, or do you persist in obtaining the resources needed to get the Read More

Attitudes toward new-build toner cartridges are changing slowly, but gradually. Christian Pepper can remember a time when he worked for a cartridge remanufacturer, and occasionally dealer clients would defect to the new-build side, lured by the siren song of decent quality and Read More

There are a few takeaways to be garnered from polling industry manufacturers as to the state of their future office/smart office platforms. First, virtually all OEMs have some sort of program based around enhancing the connectivity of end users. This comes as the modern office Read More

Hailing from the great state of Texas, where the folks are known for living large, Jim Sheffield wants you to know that he doesn’t have any great designs on being the biggest office technology dealership in the country. But he does have his sights set on being the best. That Read More

As much as we’d like to say the next big thing for office technology dealers is something driven by artificial intelligence or tied together by the Internet of Things, the truth of the matter is that those are not nearly the most important aspects about tomorrow’s office or the Read More