Call us sappy or sentimental, as while the calendar has turned the page, we wanted to squeeze in a handful of final thoughts as to what our Elite Dealers view as their primary challenges. After all, it may be a New Year, but our problems travel well and have a way of ignoring the Read More

Older fans of the National Hockey League will acknowledge, almost to a person, that Wayne Gretzky was the greatest player to ever lace up skates. The Great One, as he was called, wasn’t the fastest player on the ice, though he did have good speed. Gretzky had a pretty good shot, Read More

While Dec. 25 was an off day for the business world, a report in Barron’s indicates that it actually represented the start of a one-month window in which HP shareholders can make board nominations in advance of the company’s next annual meeting. That could provide a Read More

It can be said that the future rarely arrives unannounced, at least from a technology standpoint. Revolutions begin as murmurings among a select few, then gradually increase before reaching a crescendo of full-blown evolution. The business world consists of people who detect Read More

Ever since taking the helm as president and CEO of Kyocera Document Solutions America in the summer of 2018, Oscar Sanchez has embraced the changes that are afoot within the industry. Change has been an active agent within the walls of Kyocera itself, with Sanchez bringing aboard Read More

If the office technology dealership industry had its own Mount Rushmore, it’s safe to say one of the etched profiles would be that of Chip Miceli. The president and CEO of Pulse Technology, the soon-to-be Schaumburg, Illinois-headquartered dealership, is nothing short of an Read More

You really have to hand it to 2019—it was a year that really knew how to make an entrance, not to mention an exit. We rang in the past year with the news that Staples was acquiring DEX Imaging, and closed it out with a testy little letter exchange between Xerox and HP that Read More

One consistent message that was echoed by dealers virtually across the entire spectrum of the industry was that they were a bit busy, even overly-occupied. As problems go, it’s a nice one to have as opposed to the alternative. But a pipeline-taxed operation offers its own set of Read More

Early on in his professional career, Mark Petrie was confronted with a truism that is as relevant now as the first time he heard it: Lead, follow or get out of the way. The CEO of Seattle dealership Copiers Northwest appreciates the impact of not just selecting one option. At any Read More

When James Morrissey was brought on as northeast region president of UBEO Business Services earlier this year, the main thrust was to help the Austin, Texas-based company continue down the path of becoming a significant megadealer by building out a strong position in the Read More

In this installment of the greatest challenges facing our Elite Dealer family, we take a wide-ranging look at a number of talking points that have office technology dealers engrossed and looking for solutions to improve not only their client-facing processes but Read More

Many a comedian has offered up variations of the quip “Trying is the first step toward failure.” But if you were to ask Bill Melo, he would probably tell you that overcoming the fear of failure and being fearless in an unrelenting pursuit of your goals is the best path to embark Read More

Carl Icahn, Xerox’s largest single shareholder with approximately 11% of its shares, is being sued by another Xerox shareholder that claims Icahn bought $1.2 billion in HP stock with the knowledge that Xerox was considering purchasing HP’s stock at a premium, Read More

Each year, in conjunction with the Elite Dealer issue, we ask our nominees to provide a glimpse into the biggest challenges that they face. While we don’t have a comprehensive breakdown by topic, we can tell you that the clear “winner,” by far (approximately 25% of our Elite Read More

Joe Reeves is every kid on the first day the community swimming pool opens, racing toward the edge before jumping into a full cannonball that sends water splashing everywhere. The smile on his face shows it was well worth the effort and the risk of being ejected by the lifeguard. Read More