We welcome February with this month’s state of the industry focus on finding and maintaining quality employees—long viewed as one of the most vexing challenges for not only the office dealer ecosystem but all businesses. As unemployment levels hover at historic lows across the Read More

Watching Tuesday night’s State of the Union address by President Trump, I was struck by the theater of the event. These addresses are always a major production, complete with guests who personify certain talking points the commander in chief wishes to emphasize. These citations Read More

As we put the January state of the industry report on trends and predictions to bed for another year, we conclude the overview with a look at the great unknown. We’ve said before that no trend arrives unannounced; hints of it slowly take form before exploding into a full-blown Read More

Often times, a business will rebrand because its current name has connotations with a technology that is viewed as mature. In the case of Kelley Imaging Systems, CEO Aric Manion had practical considerations in mind when the company’s rechristening to Kelley Connect was announced Read More

From the perspective of an industry dealer, sales representatives pose no challenge in assessing the characteristics that drive them. It doesn’t take a Rorschach test to understand that all they’ll see in the ink blots are dollar signs. And despite the laser focus behind their Read More

Hard to believe, but we’ve almost clicked off the first full month of 2020. For those of us who still write paper checks, it’s time to stop scribbling out 2019 and get with the New Year. Ah, but were it not for the lessons delivered by 2019, we would be ill-equipped to deal with Read More

The Super Bowl is just around the corner, so it seemed like a good idea to name our newest editorial feature, the Two-Minute Drill, in its honor. The TMD is a bite-sized Q&A geared at providing you with an overview of our industry’s top newsmakers. You’ll get the lowdown on Read More

In Orlando, Florida, there’s a magical place where the unimaginable is possible and dreams can become reality. Its customers always rave about the experience, and more likely than not, a huge smile crosses their face with almost child-like glee in the aftermath. Should they ever Read More

“Everything under heaven is in utter chaos; the situation is excellent.” – Mao Zedong If Jim Cerkleski assembled an old-fashioned scrapbook that covered the gamut of everything that transpired during 2019 with Clover Imaging Group (Clover Imaging) and its former parent company, Read More

There is no denying that John Lowery had enjoyed much success in the years since 1984, when he founded Applied Imaging with his wife, Sandy. Theirs was the traditional from-the-ground-up story—they borrowed $5,000 from Lowery’s father and used a line of credit from the equity in Read More

Warren Buffett, the chairman and CEO of Berkshire Hathaway and a man who has a cursory knowledge in making money, once observed, “In looking for people to hire, you look for three qualities: integrity, intelligence and energy. And if they don’t have the first, the other two will Read More

Clearly, it can be difficult to put a finger on what the future will look like in terms of technologies that will help to push the office technology dealer space forward. But while the picture may remain a bit fuzzy, we’re already aware of some of the drivers that will act as the Read More

Last week, the music world was shocked and saddened by the passing of Neil Peart, drummer and lyricist for the Canadian progressive rock group Rush. Peart died Jan.7 at the age of 67 following a three-and-a-half-year battle with brain cancer. His illness was never disclosed to Read More

Coming off a 2019 that witnessed a dizzying degree of M&A activity from players large and small across our humble industry, it will be interesting to see what the new year holds in store. But if 2020 is anything resembling its predecessor, fasten your seat belts and hold on Read More

It took less than a week into 2020 for more news regarding Xerox Corp. to develop from inside and outside its camp, involving both its ongoing quest to align with HP and its relationship with Fuji Xerox. On Monday, Xerox Vice Chairman and CEO John Visentin sent a letter to HP’s Read More