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Best of the Best: Submit Your Nomination for 2020 Elite Dealer Awards

While 2020 may go down as perhaps the most bizarre year in our lifetimes (and memorable for all of the wrong reasons), we here at ENX Magazine want you to know there are still many wonderful things you can still count on. And the Elite Dealer program is one of them! As we plod
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The IT Bodyguard: Guidance, Peace of Mind Nearly as Vital as Security Tools

Let’s be honest. For the garden-variety office environment end-user, the top of security can be daunting. While most Americans have heard of cybercriminals, many of them only have a cursory knowledge regarding how business systems are infiltrated and compromised. They’re told not
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Positive Energy Translates into Conquered Challenges for Toshiba Difference Maker Michele Cockins

There’s something to be said for the power of positivity. When one approaches any task at hand with a can-do attitude, it takes the teeth right out of a challenge. And with a 30-year track record of employing this upbeat approach at Toshiba America Business Solutions, Michele
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Using Security as a Point of Differentiation Among Managed IT Providers

Hardware, software and services are, at their very core, merely tools to enable an end-user to perform his/her vital functions. But dealers are not merely tool chests of the physical and virtual variety, and security solutions fall even farther outside the chest. But as security
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What Numbers Say: The Analytics Behind Margin Management

There’s a 60-year-old Peanuts comic strip that really speaks to the age of data analytics. In the strip, Linus is poring over some of the more telling numbers behind the ineptitude of Charlie Brown’s baseball team. “I think you’ll find,” Linus prefaced, “that (the statistics) say
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Redirection Yields Fulfilling Career for Supplies Network Difference Maker Michelle Kaufman

There have been times in Michelle Kaufman’s life when she pondered why she shouldn’t, or couldn’t, do something. Two moments in the life of Supplies Network’s vice president of IT clearly illustrate that one’s initial impulse may need to be revisited. While attending Goshen
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Tips and Tools: Industry OEMs Discuss How Their Products Speak to Security Needs

In conjunction with this month’s State of the Industry focus on security solutions, we asked a number of leading manufacturers to provide an overview of the products, software, compliance measures and third-party solutions they provide the dealer community to help ensure
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Brother Nonstop in Approach to Ensure it Delivers on Dealer Needs

Dan Waldinger will be the first one to tell you that a slogan is just a slogan. But when those words truly embody the ideas, initiatives and actions of a company, that’s when a client understands there is purpose behind the words—not just a Starbucks-induced epiphany of a Madison
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In an Era of Closures, Supplies Network Banks on barcodeSELECT to Open Avenues to Profit

Ted Gruener has some really fond memories of 2019. The vice president of sales for Supplies Network proudly noted the company enjoyed a record year with explosive numbers that touched upon all its core offerings—supplies, equipment and services. The company opened three new
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Coordinated Business Systems Finds Path to Success Leads Down the Street

As Jim Oricchio and his wife, Donna, strolled along the beaches of Maui in 1992, their minds drifted back to work. It seemed an unlikely topic to be pondering, as opposed to the beauty of The Valley Isle. Only nine years earlier, the Oricchios started Coordinated Business Systems
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The Enemy Within: Dealer Security Tools Protect End-Users from Themselves

While high-profile ransomware attacks have dominated technology headlines primarily in the last 10 years, it might be surprising to learn that the first documented attack launched in an effort to extort money occurred in 1989. Although computer worms have been around since the
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Brother Business Solutions Virtual Analyst Update Charts Growth Vehicles

It was a little more than a year ago that Brother International invited a small cadre of journalists and analysts to Foxwoods Resort Casino in Connecticut for a Fireside Chat presentation that was jam-packed with information about the company’s continued push into the A4 market.
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Corner-Office Issue? Dealers Talk About Margin Management

Today’s trivia question: When it comes to margin management, how high up the executive tree does this conversation go when deviating from the original marching orders? Does it start from the very top, or is there a direct line through sales/service managers, COO, vice president
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Minding the Margins: Balancing the Promotions Temptation in Selling

It is an interesting time to be in sales across every business sector. In the COVID era, meetings have increasingly become remote, and reps in all fields have been polishing up on the nuances of making a pitch over platforms such as Zoom and Microsoft Teams. It is a skill unto
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Two-Minute Drill: Stramaglio “Retirement” is More of a Pivot to Next Adventure

Two years to the day after selling MWA Intelligence to Konica Minolta, company founder Mike Stramaglio quietly announced that he was stepping away from the company. When industry colleagues heard the news, Stramaglio was inundated with a flurry of well wishes that was tantamount
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