If the last 12 months have taught us anything, it’s that the things one can truly count on continue to diminish. This is what makes those few constants all the more comforting and reassuring. Outside the windows of CBE Office Solutions in Irvine, California, and its four branch Read More

It was only last month that we had the opportunity to see two NFL quarterbacks, Kansas City’s Patrick Mahomes and Tampa Bay’s Tom Brady, square off in Super Bowl LV—the dashing, young defending champion against the grizzled six-time winner. (Not-so-spoiler alert: Brady proved Read More

This week, we close out our February State of the Industry overview of technical service in the office equipment industry by asking the $50,000 question: where do we go from here? Clicks, market trends and the pandemic have all added an extra wrinkle in the dealers’ ability to Read More

The Business Technology Association has made the decision to move forward with next month’s live, in-person Spring Break event. After spending the better part of 12 months cooped up in their homes, the news is being greeted with much enthusiasm by members of the office equipment Read More

There is a less-heralded revolution that has rippled through the office equipment industry in recent years, one aimed at reducing frustration and miscommunication: tearing down the departmental silos. While this week’s State of the Industry report continues to assess the Read More

Textual imaging was one of the first casualties of the digital age. The days of cranking out volumes upon volumes of catalogs, encyclopedias, annual directories, and in most cases phone books, are all but gone. Sure, there are certain kinds of color catalogs that still have an Read More

It’s time to turn off Netflix; you’ve seen everything of interest and there’s no point in reliving “Game of Thrones” or scanning for any episodes of “The Big Bang Theory” that you might have missed. You’ve printed out all the photos from your phone and arranged them by year in a Read More

If there’s one thing that many office equipment dealers take pride in, and rightly so, it is the extensive experience many of their employees boast. Dealers often use this as a selling point, and those familiar faces have helped dealers forge longstanding relationships with their Read More

The question “How many pounds of methamphetamine can a Lexmark toner cartridge hold?” would probably not be found on a standard Trivial Pursuit game card. But apparently, the answer is “Less than six pounds.” Last week, deputies with the Fayette County (Texas) sheriff’s Read More

Ah, the joys of being a service technician during the age of COVID-19. Face mask? Check. Hand sanitizer? Check. Gloves? Got ‘em. Disinfectant spray for machines? Right here. Maybe disposable work mats and booties, or anything else that makes a tech look more like a surgeon? Sigh. Read More

The industry and business in general find themselves in an era of belt-tightening and adhering to a wait-and-see mentality when it comes to investments, particularly in acquisitions. It seems John Lowery never received that memo. The president and CEO of Applied Imaging, Read More

Imagining a time before face masks, incessant hand washing and social distancing is becoming increasingly difficult. It was around this time last year that people could be observed wearing PPE in supermarkets and convenience stores, though it was largely seen as being needlessly Read More

As change management confronts many dealers and providers to the office technology realm alike, perhaps it is equally important to maintain the processes and procedures that worked prior to the pandemic (and still hold true) as it is to recognize the evolved needs of end-users Read More

Throughout the pandemic, developing and maintaining strong relationships with manufacturers, suppliers and related vendors has been stressed as a key to dealers working through the myriad of challenges presented during this unprecedented period. It’s hardly shocking that office Read More

As a complement to this month’s State of the Industry report on technical service, we canvassed the industry’s leading manufacturers to solicit their opinions on the optimal qualities of an office technology dealer’s technical service platform. We asked our panel of OEMs to Read More