During a year in which the office equipment industry and the business world at large were tackling the challenges of creating value and sustaining revenue under less-than-ideal conditions, HP spent a great deal of time, energy and resources focusing on the future. The Palo Alto, Read More

Sam Errigo isn’t worried about the market dropping two or three points in the coming year. The newly-promoted chief operating officer of Konica Minolta Business Solutions knows that, at the manufacturer’s current position of 17% share, there’s ample opportunity for gain. The Read More

If there’s one thing a dealership learns after 60 years in business, it’s that the firm will not be in business for another 60 years if it completely abandons what’s worked up until this point. That’s not to say that Topp Business Solutions is a slave to a decades-old approach of Read More

It’s not difficult to find a microcosm of what transpired in the world of managed print services (MPS) during 2020. These stories are everywhere, and this particular example—courtesy of Pulse Technology President and CEO Chip Miceli—truly epitomizes the degree of difficulty Read More

As we put the March State of the Industry theme of ancillary products and services to bed, we’ll conclude with a few thoughts from our dealer panel as to what their dealerships may be looking to add in the not-too-distant future. There are a few variables common to what most Read More

The IT distribution network was shaken by Monday’s announced merger between Synnex Corp. and Tech Data, a deal valued at (including debt) approximately $7.2 billion. Synnex shareholders will hold 55% of the combined entity, which will be led by Rich Hume, CEO of Clearwater, Read More

For any office equipment dealer looking to widen its product and service portfolio, there are ample options to pursue that require varying degrees of investment, from minimal (temperature-scanning devices) to considerable (managed IT)—with plenty of options in-between. And while Read More

In late 2019, Chip Miceli was among a group of U.S. dealer executives to tour Epson’s corporate headquarters in Japan and learn more about the company’s burgeoning inkjet technology offering for the office equipment environment. Miceli loved what he saw then, and his high regard Read More

As we mark one full year under the thumb of COVID-19, optimism abounds. According to the Centers for Disease Control and Prevention, more than two million Americans are receiving their vaccines per day, and at this rate, half of the population will have received at least one shot Read More

It may seem difficult to fathom, but there was a time, not all that long ago, that Marco was a mid-sized, Midwestern office technology dealership struggling from a profitability standpoint. In fact, the company had become stagnant as growth had become a major challenge. When Jeff Read More

This month’s State of the Industry focus on the product audible—dealers tapping into new revenue streams through the addition of products and services—shines a spotlight on the larger question that many pundits, analysts and trade media have been asking for months during the Read More

CEO Jeff Gau has officially announced his retirement from Marco, the company he helped build into the preeminent empire among office technology dealerships across the United States. Gau, 62, will take on the role of non-executive board chairman when his term ends March 31. Doug Read More

It’s no secret that one area office equipment dealers embarked upon not long into the pandemic shutdown was equipment and supplies that would help provide safety measures for those end-users who were considered essential businesses, along with others who wanted to take Read More

Even under ordinary circumstances, the corner-office executives at office technology dealerships will huddle to assess the strengths and shortcomings of their product and service portfolios. Their goal is to gauge whether venturing into a new, adjacent offering is a prudent move. Read More

There’s no truth to the rumor that Jim Coriddi has written a book titled, “Everything I Need to Know, I Learned at ConvergX.” The vice president, Dealer Division for Ricoh Americas can take consolation in knowing that the OEM’s most recent ConvergX dealer conference, held late in Read More