This month’s State of the Industry report on vertical markets outlined many of the challenges facing specific market segments. From health care to hospitality, legal to manufacturing and education to government, dealers quickly discovered that a one-size-fits-all approach would Read More

It’s been many years since Marta Stylianou attended a global Canon management seminar in Tokyo. It afforded her the opportunity to learn from each business unit at Canon Inc., while enabling her to meet other Canon managers from around the world, learn their stories and absorb Read More

In a year that has witnessed several surprising executive power transfers among the manufacturer community, Monday’s announcement that Scott Maccabe was retiring as president and CEO of Toshiba America Business Solutions (TABS) raised not a single eyebrow among the company’s Read More

Somewhere in the offices of Epson, or perhaps in the man cave at his home, Elliot Williams is bound to have a poster of MacGyver, the clever, cunning, brilliant tactician and master of improvisation who could be counted on to save the day due to his resourcefulness. Williams Read More

Resellers can usually apply their general hardware and software solutions across a range of vertical markets. But there are a multitude of segment-centric tools offered by industry manufacturers that can enable you to cater specifically to business lines ranging from health care Read More

It doesn’t take a quiet moment of introspection to experience an epiphany. Quite often, it occurs during the most mundane of settings and circumstances. For Chuck Fruth, the CEO of Phoenix-based Fruth Group, it was a 2012 visit to his local Apple store. He was purchasing a laptop Read More

In a “Seinfeld” episode titled, “The Boyfriend,” Jerry Seinfeld and George Costanza are cooling down in the locker room following a basketball game when they spot former baseball star Keith Hernandez doing stretching exercises. Both Seinfeld and Costanza are awe-struck at the Read More

A popular adage that was bandied about during the 14-month pandemic was the acknowledgment that while we were all in the same storm, our boats (and thus the ability to weather said storm) were hardly universal. The same could be said for the end-user community from a vertical Read More

The merger and acquisition proposition is an easy one for the office technology set. It’s not a question of it, but a question of when dealers will make a move. As we close out this month’s look at M&A, we asked our dealer panel—which represents some of the heaviest hitters Read More

Stephanie DeSanto loves a challenge and isn’t afraid of stretching her professional wings into unchartered territory. And her employer, Brother International, was happy to oblige her. After nearly eight years in sales development, managing inside sales, DeSanto enthusiastically Read More

The wait-and-see approach to making deals—a factor of the pandemic and dealers not wanting to base selling prices off of a trailing 12-month period—is as obvious as it is frustrating. The earnouts option has helped a number of deals get to the finish line, but some sellers don’t Read More

In the most simplified of terms, a copier tech, like a physician, is tasked with discovering pain points and rectifying them. That’s about where the comparison ends. On the former count, there’s no give and take during the troubleshooting phase, just alert lights and error codes. Read More

Ramsey, NJ (June 17, 2021) — Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announced today that CRN, a brand of The Channel Company, has named its IT Services Division, All Covered (All Covered) to its 2021 Solution Provider 500 list. CRN announces its top 500 Read More

In one of the most significant deals to hit the office technology sector in years in terms of the volume of facilities, DEX Imaging has obtained 10 direct dealer operations from Konica Minolta Business Solutions (KMBS). As part of the deal, 65 KMBS employees will join the ranks Read More

It’s been 25 years since Thomas Fimian brought his family to the United States from Switzerland. Ever since he was a child, Fimian hoped to one day own his own business, and in America, he saw the genesis of an opportunity to put those dreams into action. The choice wasn’t all Read More