Once upon a time, department managers and HR-led employee committees would seek to spice up a Friday morning by popping into Dunkin’ Donuts to secure coffee and sweet treats that would be made available to employees in the breakroom. While not a healthy option, it was intended to Read More

Corporate culture has increasingly influenced the way executives think about and conduct business. At Lexmark, for example, the firm has forged a Customers for Life credo, and the only way for the philosophy to take hold is if all members of the team buy into the concept. Read More

We begin this month’s deeper dive into ENX Magazine’s State of the Industry report on corporate culture by examining the importance of integrating core values into a dealer’s hiring process. Please take a moment to check out our feature online, which describes the great pains our Read More

Remember the film “What Women Want,” in which actor Mel Gibson miraculously taps into the minds of all females, becoming privy to all their thoughts? The 2000 movie saw a companion sequel, “What Men Want,” in 2019, reversing the roles with Taraji P. Henson as the protagonist who Read More

As we bid adieu to this month’s State of the Industry focus on achieving vertical market excellence and visibility, we queried our esteemed dealer panel on their forward-looking plans to ensure they are garnering increased mind share among the various markets, and perhaps opening Read More

Kelly Moran thinks back across his 36-year career, all spent with the Gordon Flesch Company (GFC), and fondly recalls the first time he qualified for the annual quota trip, sort of a precursor to the ubiquitous president’s club. It was 1987, and hitting the magical number Read More

The office technology space is much more than the sum of its equipment and supplies, managed print and IT, document workflow, and all the other elements than enable a business to hum along smoothly. The role that people play in our business and personal lives has always been Read More

If the last year and a half has taught us anything, it’s that it’s quite easy to get distracted and obsess over the changing conditions in the world. But David Concors has been fortunate enough to retain a laser-beam focus. The vice president of sales for Supplies Network, a Read More

It occurred to Tim Renegar that his company, Kelly Office Solutions, was on the brink of its 75th anniversary. The Winston-Salem, North Carolina-based firm had done the 70th anniversary celebration in style, and now the president will have to figure out what he can do for an Read More

Virtually every dealer executive surveyed in our August State of the Industry report agrees that corporate culture is a living, breathing entity. It requires constant attention and nurturing to continue reflecting the ideals of the dealership. When neglected for a prolonged Read More

Corporate culture was a fundamental aspect of business long before it became a buzzword and rallying point over the past 20 years. In the past, it was viewed in simplistic terms, notes Robert Woodhull, marketing manager for Woodhull LLC of Springboro, Ohio. That meant being a Read More

There are various measures that can define the depth and quality of a relationship between the dealer and client that go beyond the transactional versus contractual conversation, the number of placements and the degree of recurring revenue derived. While not all vendor Read More

How long has Glenn Elbin of Doing Better Business plied his craft in the technical service space? He debuted in 1984, the same year that the first personal computer, the Apple Macintosh, was released. That year also saw the first consumer cellular phone, courtesy of Motorola. Read More

The topic of this week’s continued look at serving the various needs of vertical markets may seem obvious—the acknowledgment that dealers must be certified, able and willing to adhere to government-mandated regulatory compliance protocol that comes with the territory of doing Read More

Tim Renegar remembers the 1970s fondly. It’s the decade that kicked off his career selling roll-fed, coated paper copier machines (plain paper machines were still on the horizon). In fact, Renegar’s first-ever cold call led to a demo and eventually a sale, and he found a niche Read More