There is little doubt that Rich Brandenburg loves the state of Ohio. The senior vice president of sales at Donnellon McCarthy Enterprises (DME) has totally immersed himself in the community through his involvement with Big Brothers Big Sisters of Greater Cincinnati. A former Read More

Providing quality, accurate scanning of documents is only the first step toward offering adept commercial imaging services. When the end-user client is in government, legal, health care or other verticals that require a documented chain of custody, security and regulatory Read More

A glimpse of Salley Thornton’s resume indicates she made a stop at every destination along the Mass Media Express route during her first 13 years—newspaper editor, radio newscaster and producer, television news (assignment editor and on-air talent), and public relations for one Read More

The wheels of justice may turn slowly, but they finally caught up with Gilbert Michaels. The 79-year-old Los Angeles man was sentenced last week to four years in prison and 28 months of home confinement in conjunction with a $126 million telemarketing scheme that lasted decades Read More

As the calendar flipped over to September, one yuletide-longing friend pondered on social media, “Is it too soon to put up my Christmas tree?” Well, my Facebook amigo—and indeed, all of us—can be forgiven for having our eyes on the year-end holiday respite. While the pandemic has Read More

At first blush, the key to becoming an astute consultant in any line of business is the ability to relate decades’ worth of experience and perspective to clients in search of a better path, whether it’s through the sale of an enterprise or business optimization guidance in sales Read More

As part of this month’s focus on commercial imaging, scanning and shredding, we’ve asked a number of the industry’s leading manufacturers to offer an overview of their stand-alone and MFP-embedded scanning solutions that enable end-users to manage their document workflow more Read More

While numerous dealers offer shredding services, either through their own secure facilities and processes or via partnerships with OEMs, a few prominent members of the dealer community have stand-alone, branded shredding divisions. Included in that latter group is Applied Read More

When Konica Minolta Business Solutions acquired Muratec America four years ago, David Clearman’s world suddenly became a lot larger. Now, with the former’s complete product line at his company’s disposal, Clearman—Muratec’s senior director of sales and marketing—is keen on Read More

While never considering himself a moonlighting author, Erik Crane already has a working title for a book chronicling his 30 years in the office technology business. It remains to be seen if “This is Not Good” will ever be available from Barnes and Noble or Amazon, but the Read More

As is the case with any product or service in an office equipment dealer’s arsenal, the primary challenge is getting clients and prospects to recognize the need for a given solution. The catalyst for conversations that ultimately lead to making a decision often occurs when an Read More

As this month’s State of the Industry focus on corporate culture draws to a close, we offer some nuggets of wisdom from dealers who have forged a collection of core values, along with others that needed to make significant changes in order to create a team-based atmosphere. One Read More

The past 18 months have clearly illustrated the need to draw upon inspiration in the face of relentless adversity. For Mark Mathews, the vice president, North America commercial sales and marketing for Epson America, this period has certainly caused him to reflect on a former Read More

Corporate culture is not something that’s written in chalk on a blackboard; it cannot be easily erased. It’s more or less etched in stone, requiring a considerable effort to adjust. Time-tested processes get their name because something worked in 1981 and again in 1991 and 2001. Read More

He might not have known it at the time, but Roland Tolan learned some of the fundamental truths of business while playing professional soccer in his native country of Romania. His coach passed along a pithy nugget of insight, one that would sustain and drive Tolan during his Read More