It’s been 28 years since he entered the office technology industry, but Brad Knepper loves the business as much now as he did when he was just starting out. He still gets a charge out of talking to clients, closing deals, locking horns with the competition and, of course, besting Read More

Spoiler alert: This month’s State of the Industry report on A4 printing devices won’t be a tale-of-the-tape breakdown of how A4 stacks up against its A3 counterpart. We won’t deluge you with a mound of statistics to paint a picture of doom and gloom for A3. Certainly, we’ve seen Read More

As we close the books on our State of the Industry overview of unified communications, our dealer panel provides a bit of free advice to dealers just embarking down the road of phones and all the value-added features that make the offering much, much more than just handsets and Read More

The migration to work-from-home environments may have unseated the traditional office setting, but it has also underscored the need for networking technologies to expedite collaborative productivity. As such, Epson America has provided the displaced office another tool in the Read More

Just when we thought we had this whole reimagined reality down cold, along comes another movement spurred on by the pandemic: the mass exodus of employees seeking greener pastures. There’s not a single person among us who begrudges anyone’s opportunity to improve their lot in Read More

Any dealer that is a newcomer in the unified communications space will quickly recognize the cornucopia of technology provider options at their disposal during the due diligence phase of their platform planning. For those dealers that find comfort in the familiarity aspec Read More

One of the truisms in business is that providing a product or service that lends itself to commoditization presents a challenge for the dealer/reseller. Commoditized products frequently see a large pool of providers, many of which are driven by price. Thus, it can be said that Read More

When he was exploring the ideal M&A partnership to help execute the long-term growth initiatives of Centric Business Systems, Rick Bastinelli wasn’t merely considering his own future. But in UBEO Business Services, the president of the Owings Mills, Maryland-based dealer saw Read More

Many observers believe that success for dealers in the post-pandemic era all comes down to diversification. It didn’t take COVID-19 to make that notion clear, but the world’s most unwanted guest certainly drove that notion home. In the case of unified communications, it’s all Read More

Yes, we can see the date on the calendar. It’s no longer January and all of the holiday decorations have been put away. But we collected so much input from January’s trends and predictions issue, it would be a waste not to share the unused notes. We’ll say it falls under the Read More

Quincy and Rockland, MA (Jan. 28, 2022) — Bay Copy, a leading provider of digital document solutions now in its 50th year of operation, today announced a partnership with the Quincy Chamber of Commerce where Quincy Chamber members will be eligible for significant discounts on Read More

Suffice to say, 2021 rumbled through the office technology industry with its share of the unpredictable, from the supply chain chaos to the Great Resignation. Obviously, neither development was relegated to our industry, but both rose to the surface of the pandemic’s wake in a Read More

When he looks at managed IT and managed cybersecurity, Prosource President and CEO Brad Cates sees markets that are massive, growing, fragmented and highly attractive for years to come. Herein lies the opportunity for a company such as Prosource, with a laser focus on the Read More

Given the events of the past two years, it’s easy to see that we’re living in historical times, to put it politely. But if we were to travel back 50 years to 1972, we’d see that political and social turmoil was equally thick, from the war in Vietnam to the Watergate scandal. On a Read More

With such a wide-ranging field of technology providers serving the unified communications spectrum, we felt dealers and resellers would benefit from an overview of some of the most notable providers to the channel—RingByName, RingCentral, Konica Minolta and Intermedia. As a Read More